PRISM+

Direct-to-consumer high-performance home electronics

Customer Experience Manager

Customer ExperienceConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

Remain calm and perform effectively under pressure.
Be fluent in English, with strong written and verbal communication skills.
Have at least 3 years of work experience in a related field.
Be proficient with CRM software such as Zendesk and Salesforce.
Have a successful track record in a high-volume environment.
Solve problems analytically and creatively.
Be familiar with current e-commerce trends.
Be flexible during busy periods.
Empathize with and prioritize customer needs.
Determine customer needs, provide appropriate solutions, and set expectations with customers.

Responsibilities

Lead, mentor, and develop a diverse Customer Experience team, fostering a customer-centric culture across all touch points.
Manage the end-to-end customer journey, ensuring a seamless and consistent experience throughout the customer lifecycle.
Analyze customer feedback, satisfaction metrics, and behavioral trends to identify opportunities to improve the overall customer experience.
Collaborate with Operations, Product, Logistics, Marketing, and Sales to address customer pain points and drive customer-focused initiatives.
Drive continuous improvement by evaluating customer journeys, workflows, and processes to increase efficiency and customer value.
Monitor customer experience performance metrics and implement action plans to achieve and exceed targets.
Review customer insights and operational reports to identify trends, risks, and opportunities, translating findings into business improvements.
Develop and maintain customer experience standards, policies, and best practices to ensure consistency across customer interactions.
Support implementation and optimization of CRM and customer engagement tools to enhance customer relationships and operational effectiveness.
Lead customer experience projects and initiatives, ensuring successful execution and measurable business impact.
Create an environment that encourages innovation, employee engagement, collaboration, and continuous learning.
Make customer-focused decisions grounded in empathy, business objectives, and long-term relationship building.
Perform other ad hoc tasks as assigned by the company.

Desired Qualifications

Proficiency in Chinese is an added advantage.

Customer Experience Manager

PRISM+ · Singapore, Singapore · Full-time · Posted 2026-08-13

Workplace: on_site

Department: Customer Experience

Description

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

Responsibilities

Lead, mentor, and develop a diverse Customer Experience team, fostering a customer-centric culture across all touch points.
Manage the end-to-end customer journey, ensuring a seamless and consistent experience throughout the customer lifecycle.
Analyze customer feedback, satisfaction metrics, and behavioral trends to identify opportunities for improving the overall customer experience.
Collaborate closely with cross-functional teams including Operations, Product, Logistics, Marketing, and Sales to address customer pain points and drive customer-focused initiatives.
Drive continuous improvement initiatives by evaluating customer journeys, workflows, and processes to increase efficiency and customer value.
Monitor customer experience performance metrics and implement action plans to achieve and exceed targets.
Review customer insights and operational reports to identify trends, risks, and opportunities, translating findings into meaningful business improvements.
Develop and maintain customer experience standards, policies, and best practices to ensure consistency across all customer interactions.
Support the implementation and optimization of CRM and customer engagement tools to enhance customer relationships and operational effectiveness.
Lead customer experience projects and initiatives, ensuring successful execution and measurable business impact.
Create an environment that encourages innovation, employee engagement, collaboration, and continuous learning.
Make customer-focused decisions grounded in empathy, business objectives, and long-term relationship building.
Any other ad-hoc tasks as assigned by the Company.

Requirements

All-hands-on-deck attitude with an ability to remain calm and excel under pressure
Fluent English with excellent communication skills, both written and verbal. Proficiency in Chinese will be an added advantage
At least 3 Year(s) of working experience in the related field
Proficiency in CRM software, such as Zendesk and Salesforce
A successful track record working in a high-volume environment
Able to solve problems by thinking analytically and creatively
Familiar with the latest e-commerce trends
High flexibility during busy period
Ability to empathise with and prioritize customer needs
Ability to determine customer needs and provide appropriate solutions, setting expectations with customers

Apply

Apply at PRISM+

About the Company

PRISM+

Direct-to-consumer high-performance home electronics

PRISM+ is a Singapore-based provider of high-performance home electronics and smart appliances. It sells a range of products including 4K Google TVs, Dolby Atmos soundbars, gaming and productivity monitors, smart air conditioners, and ceiling fans through a direct-to-consumer online platform and select retail partners. Its devices are designed for the Singaporean market, with emphasis on quality, reliability, and attractive designs, often offered with promotions and financing to improve affordability. The company differentiates itself with strong local roots and a track record of customer trust, demonstrated by tens of thousands of five-star reviews from hundreds of thousands of users. PRISM+ aims to deliver premium, easy-to-use home tech that fits modern Singaporean homes, through direct sales and partnerships while expanding access to its products.

Company size: 201-500
Company stage: Early VC
Total funding: $31.9M
Headquarters: Singapore, Singapore
Founded: 2017

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