Onboarding Coordinator - Training & Quality Assurance

ABOUT US:

BEST For a Cleaner World is a leader in providing premier services in both custodial and maintenance services, to a prestigious and loyal client base. Our Purpose is to create a positive impact on people’s lives. Recently recognized by the Deloitte Group as one of Canada’s Best Managed Companies – Platinum Standard, and by Waterstone Human Capital as one of Canada’s 10 Most Admired Corporate Cultures, we pride ourselves on distinction. 

Location: Coquitlam, BC   |   Type: Full-time, Permanent 

Salary Range: $70,000 - $80,000

Purpose of Job: 

The On-Boarding, Training & Quality Assurance Coordinator builds a skilled, confident, and customer-focused custodial workforce. This field-based role leads employee onboarding, delivers hands-on cleaning and Health & Safety training, coaches employees in real time, and conducts quality assurance inspections to ensure BEST’s cleaning standards and contract specifications are met every day. 

Responsibilities: 

• Coordinate and facilitate new employee orientation and onboarding; 

• Deliver classroom, practical, and on-the-job training, including all mandatory Health & Safety training (e.g., WHMIS); 

• Verify employees can demonstrate BEST operating standards before working independently, and schedule refresher training or retraining as needed; 

• Support new hires through their probationary period and assist Supervisors with coaching and development plans; 

• Conduct scheduled and unscheduled quality inspections of washrooms, entrances, corridors, eating areas, and public spaces; 

• Observe cleaning practices to confirm approved procedures, cleaning frequencies, colour-coding, chemical usage, and equipment standards are followed; 

• Identify recurring deficiencies and trends, recommend corrective actions, and flag operational risks before they become customer complaints; 

• Provide immediate on-the-floor coaching, demonstrate proper cleaning techniques, and recognize excellent performance; 

• Partner with Site Managers to improve performance and consistency across all shifts, and support the rollout of new cleaning processes; 

• Produce a weekly Quality Dashboard for the Site Lead covering areas inspected, compliance rates, deficiencies, training completed, and recommendations; 

• Conduct follow-up inspections to confirm corrective actions are effective; 

• Other duties as required to support contractual needs and business growth. 

Skills Required: 

• Ability to train, onboard, and coach frontline employees; 

• Strong knowledge of commercial cleaning methods, equipment, chemicals, and colour-coding; 

• Working knowledge of the Occupational Health and Safety Act and WHMIS; 

• Keen attention to detail with a fair, objective approach to inspections and feedback; 

• Excellent interpersonal and communication skills (written & verbal); 

• Proficiency in MS Office and mobile inspection/reporting tools. 

• Valid Driver's License and reliable vehicle

Education & Experience: 

• 2+ years of experience in custodial, janitorial, or facility services, including training, quality assurance, lead hand, or supervisory experience; 

• Post-secondary education and/or cleaning or Health & Safety certification (e.g., CMI) is an asset; 

• Acceptable security and criminal record check. 

BEST is committed to creating a diverse, equitable, and inclusive workplace. We support the hiring of visible minorities, women, members of the LGBTQ2S+ community, and veterans. We are an equal opportunity employer with the interests of fairness and equality. We will take the necessary measures to ensure that all applicants have equal access to Best Service Pros job opportunities.