CX Analyst
Voy
CX Analyst
Voy
Personalized weight-loss program with meds
Voy is a healthcare platform led by clinicians. We support people managing long-term health conditions with treatment plans backed by real evidence.
Founded in 2018, we started as MANUAL, focusing on hair loss, weight loss and men’s health. As we grew, we realised we could help more people. In 2025, we became Voy and expanded into more areas of health, including female hair loss, testosterone, menopause, dermatology and diagnostics with Do Health.
Today, Voy has around 750,000 active customers and has treated more than 2 million people since we began. We work across the UK, Germany, Brazil and India to make a new future of healthcare a reality. We’re approaching $1bn in ARR and have grown more than 100% year on year, every year since inception. At Voy, we let the evidence do the talking. In a published study of over 100,000 people, those who reached 12 months in the Voy programme and stayed engaged lost up to 24% of their body weight.
Our vision is simple: to make 100 years of healthy living within reach for everybody. Our mission is to bring quality care to everyone, at scale.
This is an exciting opportunity to join one of the fastest-growing digital health companies in the world and help build the future of healthcare. We’re growing our team who look after our UK customer base, and we are looking for CX professionals who want to grow with us in an international, dynamic, and fast-evolving environment. You will play a key role in ensuring an exceptional customer experience, supporting people on their health journeys - from weight loss to hair loss treatments - with empathy, efficiency, and a solution-oriented mindset.
Your goal is to create an experience so good our patients have to tell their friends about us. You'll be the first person our patients speak to and you'll advocate their voice throughout the company.
You’re someone who makes things happen despite ambiguity, thrives in a dynamic environment and takes challenges head-on. You have a passion for solving real problems and working as part of a team to build a service our patients can trust in.
This role requires English fluency, as you'll be supporting our UK customers everyday.
Providing high quality patient care by solving problems across multiple channels and ensuring efficient and timely responses
Working directly with our patients living in the UK, speaking in English throughout the day.
Act as the voice of our patients by sharing their insights and feedback
Act proactively to identify root causes and prevent recurring issues
Collaborate with international teams (especially in the UK) to ensure fast and effective resolutions
Work closely with the wider clinical care team to ensure safe, effective practice.
Think big - you're inspired by ambitious solutions to big patient problems, you approach them from first principles and you have the determination to clear hurdles to get there.
Move fast - you set just the right pace, you collaborate well and you're a clear communicator that can quickly understand people's needs and help them find a solution.
Make it better - you think about the bigger picture, you have a growth mindset with yourself and others (including a healthy relationship with feedback), you're hard on problems not people and do whatever you can to help our patients.
Fluent English for written and verbal communication with international teams
Excellent communication skills, empathy, and problem-solving abilities.
Happy to be on video calls for part of your day
You see feedback as a gift, and constantly look for ways to improve your work and grow as a person
You have a "roll up your sleeves" mentality where you're willing to learn and jump into unknown situations
You have a team mentality and strong collaboration skills
Previous experience in customer service, support, or CX operations (bonus points for healthcare)
Experience with ticketing platforms such as Zendesk, HubSpot, Salesforce, or similar;
Previous experience in startups and/or digital health companies.
Voy helps people lose weight by combining medical treatment with ongoing behavioral coaching. It runs a weight‑loss program where clients start with an online assessment to identify a personalized plan, then receive prescribed medication delivered discreetly to their home, plus regular coaching sessions to monitor progress and reshape eating habits. The approach also tackles emotional eating and aims for long‑term results, supported by a subscription model that provides continuous care. Compared with traditional dieting, Voy emphasizes medically guided weight management and sustained support, which it says leads to much greater total weight loss over time. The company’s goal is to help clients achieve durable health improvements by pairing personalized care, medical treatment, and habit change.
Explore more opportunities at Voy