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Mystic Invest

Operates river and expedition cruise businesses

IT Operations Manager - Corporate

System AdministrationConfirmed live in the last 24 hours
Full-timePorto, PortugalNo salary listed

About the Job

Requirements

  • A degree in Information Systems, Information Technology, Computer Science, Networks, or equivalent.
  • Certifications in systems and network administration.
  • Knowledge of ITIL.
  • At least five years of experience in complex IT environments.
  • Experience with virtualization technologies (VMware, Hyper-V), backup and recovery (Veeam, KeepIT), Microsoft 365 administration, Windows and Linux servers, networks and switching, wireless, storage (HP, IBM), firewalls and VPNs, cloud platforms (AWS, Azure, GCP), and VoIP.
  • Proficiency in English.
  • A hands-on profile.

Responsibilities

  • Define systems strategy for infrastructure, networks, and communications with management.
  • Manage technology partnerships and suppliers, ensuring service-level agreements are met.
  • Negotiate IT, communications, and licensing contracts.
  • Manage the area's budget.
  • Write and maintain user guides and internal technical manuals.
  • Support the definition of IT policies.
  • Coordinate with other IT areas, including information security and cybersecurity, support, development, business intelligence, and business solutions.
  • Design and implement new infrastructure projects or improvements to existing infrastructure.
  • Act as a business partner to the group's internal clients.
  • Plan, implement, and monitor hybrid on-premises and cloud systems to ensure service availability, operational continuity, and resilience.
  • Manage and maintain corporate infrastructure, including hardware, software, networks, virtualization, and cloud platforms (AWS, Azure, GCP).
  • Administer Windows and Linux servers.
  • Manage Active Directory and Azure Active Directory, Group Policies, DNS, DHCP, and domains.
  • Administer Microsoft 365, including Entra, Azure, Exchange, OneDrive, Office, SharePoint, Teams, and Power Platform.
  • Administer virtualization platforms (VMware, Hyper-V, Proxmox) and backup solutions (Veeam, KeepIT).
  • Administer corporate networks, including MPLS, switching, VLANs, load balancers, routers, and Wi-Fi (Cisco, Aruba, Unifi).
  • Manage firewalls and VPNs (Fortinet, Check Point).
  • Manage the data center.
  • Manage the VoIP telephone system.
  • Manage multimedia and videoconferencing platforms.
  • Continuously monitor systems, identify improvements, and implement operational best practices, automation, and optimization.
  • Provide advanced technical support and train and enable internal teams and users.
  • Manage access, accounts, shared folders, document repositories, and the group's web platforms.
  • Renew the server infrastructure and virtualization platform.
  • Renew the network and switching infrastructure.
  • Design and implement a disaster recovery solution.

Desired Qualifications

  • Residence in the Porto region is preferred.

About the Company

Mystic Invest

Operates river and expedition cruise businesses

MysticInvest Holding operates a portfolio of travel businesses centered on river, ocean, and expedition cruising for international holidaymakers. Its brands include DouroAzul, Nicko Cruises, Mystic Cruises, Mystic Ocean, and Atlas Ocean Voyages, each serving different destinations and styles of travel. The group combines passenger-vessel operations with onboard hospitality, itinerary development, sightseeing, and shore excursions, supported by nautical, commercial, and corporate teams. Part of Pluris Investments, the business traces its origins to the establishment of DouroAzul in 1993. MysticInvest Holding is headquartered in Porto, in Portugal's Porto district.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Porto, Portugal
Founded
1993

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