Questronix

Integrates IT systems for Philippine enterprises

Functional Support Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeMandaluyong, Metro Manila, PhilippinesNo salary listedHybrid

About the Job

Requirements

At least 5 years of experience as a Functional Support Engineer or in a related position.
Strong written and verbal communication skills to explain technical concepts to users with varying levels of technical expertise and provide detailed instructions.
Strong analytical abilities to diagnose root causes of functional issues, identify potential solutions, and implement effective troubleshooting steps.
Ability to develop good working relationships with team members and customers.
Ability to solve problems independently.

Responsibilities

Assist in analyzing and optimizing business processes to ensure they align with client objectives and systems.
Work closely with business stakeholders to understand their needs and translate them into actionable functional requirements.
Configure and customize software applications to meet the functional needs of the organization.
Develop user guides and provide training to end-users to ensure proper use of systems and tools.
Provide ongoing functional support and resolve issues related to system usage and process workflows.

Functional Support Engineer

Questronix Corporation · Mandaluyong, Philippines (Hybrid) · — · Posted 2025-02-14

Workplace: hybrid

Description

Job Description:

Business Process Support: Assist in analyzing and optimizing business processes to ensure they align with the client’s objectives and systems.
Requirements Gathering: Work closely with business stakeholders to understand their needs and translate these into actionable functional requirements.
System Configuration: Configure and customize software applications to meet the functional needs of the organization.
Training & Documentation: Develop user guides and provide training to end-users to ensure proper use of systems and tools.
Troubleshooting: Provide ongoing functional support and resolve issues related to system usage and process workflows.

Requirements

Qualifications:

Atleast 5 years of experience as a Functional Support Engineer or in any related position
Strong written and verbal communication to clearly explain technical concepts to users with varying levels of technical expertise and provide detailed instructions
Excellent analytical abilities to diagnose root causes of functional issues, identify potential solutions, and implement effective troubleshooting steps
Ability to develop good working relationships with team members and customers.
Ability to problem solve independently.

Apply

Apply at Questronix Corporation

About the Company

Questronix

Integrates IT systems for Philippine enterprises

Questronix is a Philippine systems integrator that helps organizations plan, deploy, and support enterprise technology. It combines technology products with cybersecurity, hybrid cloud, analytics, data management, and business application services for customers across the Philippines. Its teams scope client requirements, design architectures, connect hardware and software to existing workflows, then maintain installations or run selected processes through managed services. Customers engage Questronix for product supply, implementation projects, and ongoing support across IT environments. Founded in 1987, the privately held company is headquartered in Makati City, Philippines.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Makati, Philippines
Founded: 1987

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