Production Control Coordinator

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.

The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields – each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders. 

At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more!

If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences – then Chugach Government Solutions may be the right fit for you!

This position is located onsite in Annapolis Junction, MD.

The Coordinator coordinates and expedites the flow of work, communication and materials in accordance with production schedules.  The Coordinator receives, records, and distributes work orders to service teams upon internal and external customer requests; records information, such as name, location, service to be rendered; prepares work order.  The Coordinator communicates with customers regarding the completion and satisfaction of the service performed.  The Coordinator is responsible for recording all service work activities through a computer maintenance management system to provide workload analysis and generate purchase requests to replenish inventory stock.

Essential Job Duties:

• Professionally and timely responds to customer requests and inquiries. Updates call logs.
• Responds effectively to incoming calls and requests, i.e. resolves problems/concerns, research inquiries, document interaction, determines priority, distributes to work teams, etc.
• Evaluates material levels from production usage to generate purchasing request that replenish inventory stock based on par levels.
• Communicates frequently with management and customers regarding status of services, reports, materials, orders, etc.
• Accurately and timely completes service orders in accordance with standard operating procedure.
• Accurately and timely records, through the computer maintenance management system, work details such as location and asset information, work order classification, comments, status updates, labor and materials.
• Compiles and analyzes records and reports on production.
• Performs administrative functions, to include printing, filing, faxing, and scanning, as needed.
• Supports other department staff as needed or directed.
• Adheres to the established company safety, personnel policies and standard operating procedures.

Mandatory:

• High school diploma or equivalent GED.
• Demonstrate at least three (3) years of experience in a coordinator/clerical work environment.
• Demonstrate at least one (1) year experience in a database/dispatch environment.
• Demonstrate acceptable written, verbal, and organizational skills.
• Demonstrate acceptable telephone etiquette and customer service skills.
• Demonstrate proficiency in Microsoft Excel.
• Ability to deal with a variety of people in a professional, courteous manner in diversified situations.
• Ability to pass pre-hire background and drug screen.
• U.S. Citizenship.
• Possess the required security clearance.
• Valid driver’s license with acceptable driving record.
• Ability to work overtime as needed.

Preferred:

• Maximo or other CMMS experience.

Physical Requirements:

• Ability to lift 50 pounds.

Chugach Government Solutions is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law. 

Chugach will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any of its subsidiaries, please email [email protected].

Chugach Government Solutions supports pay transparency and is committed to equitable and competitive compensation practices. Compensation for this role will be determined based on factors including job responsibilities, experience, skills, internal equity, geographic location, and applicable contract requirements. Where required by law, compensation ranges will be provided to candidates during the hiring process.

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