Nokia

Makes network gear for carriers and data centers

IP Technical Expert Center Engineer

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeIndiaNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree in engineering and 5–10 years of relevant experience.
Provide technical requirement inputs based on customers' deployment experience.
Input to the development of software and hardware build-controlled production releases.
Create and release hardware/software documentation and customer notifications.

Responsibilities

Troubleshoot complex IP network issues and diagnose hardware/software challenges to provide solutions for customer problems.
Collaborate with cross-functional teams, lead deployments, drive root cause analysis, and contribute to product enhancements.
Mentor others, ensure high-quality standards, support critical production networks, and promote innovation and best practices.

Desired Qualifications

Retain technical and design knowledge for assigned products and technologies, and provide training to lower support teams.
Be familiar with the care process, especially emergency case handling, and contribute when needed to the fastest problem restoration.
Have experience with access network nodes, integrating theory and principles with organizational practices and precedents.
Have advanced network and node-level troubleshooting skills for IP routers/networks and in-depth knowledge.
Work effectively in a mixed environment, using best practices and business knowledge to improve products or services.
Apply in-depth business knowledge of IP product services to understand integration and achieve objectives.
Use advanced analytical, network, and node-level troubleshooting skills to solve complex customer and field-facing team issues related to specific IP products.
Share initial ideas for the professional direction of the organizational unit.
Act as a professional advisor and mentor for staff, work teams, and task forces.
Lead or act as the single point of contact for customer deployment projects involving specific IP products, new technology areas, or high business potential or impact.
Resolve customer trouble tickets, diagnose complex hardware, software, or combined issues, and recommend or provide corrective actions.
Provide technical requirement inputs based on customers' deployment experience.

As an IP Technical Expert Center Engineer, you will troubleshoot complex IP network issues, diagnose hardware/software challenges, and provide solutions for customer problems. Collaborating with cross-functional teams, you'll lead deployments, drive root cause analysis, and contribute to product enhancements. Your role includes mentoring, ensuring high-quality standards, and supporting critical production networks while driving innovation and best practices.

You have:

Bachelor's degree in engineering with 5-10 years of relevant experience.
Provides technical requirement inputs based on customers’ deployment experience.
Inputs to develop SW/HW build-controlled production releases.
Creation and release of hardware/software documentation and customer notifications.

It would be nice if you also had:

Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams.
Familiarity with the care process (especially emergency case handling), contributing when needed to the fastest problem restoration.
Experience with access network nodes, involving the integration of theory and principles with organizational practices and precedents.
Advanced network and node-level troubleshooting skills for IP routers/networks and in-depth knowledge.

Work effectively in a mixed environment, using best practices and business knowledge to improve products or services.
Apply in-depth business knowledge of IP product services to understand integration and achieve objectives.
Use advanced analytical, network, and node-level troubleshooting skills to solve complex customer and field-facing team issues related to specific IP products.
Share initial ideas for the professional direction of your organizational unit.
Act as a professional advisor and mentor for staff, work teams, and task forces.
Lead or act as SPOC for customer deployment projects involving specific IP products, new technology areas, or high business potential/impact.
Resolve customer trouble tickets, diagnose complex issues (e.g., hardware, software, or combined), and recommend or provide corrective actions.
Provide technical requirement inputs based on customers' deployment experience.

About the Company

Nokia

Makes network gear for carriers and data centers

Nokia makes the equipment and software that mobile carriers, cloud companies, and businesses use to run networks, from cell-tower radios to fiber links between AI data centers. From 1998 to 2011 it was the world's largest mobile phone maker; it sold that business to Microsoft in 2014, and HMD Global, a separate company, makes Nokia-branded phones under license. Its network unit sells optical systems that send data over fiber, internet routers, and broadband gear, and its mobile unit sells radios and the core software that runs 5G networks. Nokia earns money from equipment and service contracts and from licensing its patents to phone makers and carmakers. It was founded in 1865 as a wood pulp mill and is based in Espoo, Finland.

Company size: 10,001+
Company stage: IPO
Headquarters: Espoo, Finland
Founded: 1865

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