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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Personal Banking Promotion Manager - Retail Banking

Retail & Commercial BankingPosted on Nov 11
Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

  • A professional degree in Business Administration, Industrial Engineering, Economics, Finance, Public Accounting, or a related field.
  • At least five years of experience in the financial sector, with relevant experience in commercial management, bank branch administration, or leading commercial teams focused mainly on personal, preferred, or wealth banking.
  • Comprehensive knowledge of the Personal Banking portfolio, including savings, investment, credit, insurance, and transactional solutions.
  • Knowledge of commercial management and bank branch administration.
  • Knowledge of financial advisory and deposit and lending products.
  • Ability to analyze commercial, budgetary, financial, and profitability indicators.
  • Knowledge of credit policies, portfolio management, and financial risks.
  • Knowledge of banking regulations, compliance, and internal controls.
  • Experience with commercial management tools, customer relationship management (CRM), and customer follow-up.
  • Proficiency in Microsoft Word, Excel, and PowerPoint, including intermediate Excel skills.
  • Leadership and team development skills.
  • Effective communication, planning, organization, and follow-through skills.
  • Analytical and problem-solving ability.
  • Adaptability and change-management skills.
  • Ability to collaborate and coordinate with different departments.
  • Talent management and development skills.

Responsibilities

  • Lead, manage, and enhance the commercial and operational performance of the Personal Banking office by defining, implementing, and monitoring strategies for customer acquisition and engagement, resource growth, financial product placement, portfolio profitability, and deeper customer relationships while meeting business objectives.
  • Direct, develop, and support the office’s commercial and service team, strengthening their negotiation, financial advisory, commercial management, and customer service capabilities and promoting high performance, results orientation, collaboration, and an excellent customer experience.
  • Identify growth opportunities in the market and the office’s area of influence, and develop commercial strategies to acquire new customers, retain existing customers, increase cross-selling, and diversify savings, investment, financing, and other banking solutions in line with Personal Banking customers’ needs.

Desired Qualifications

  • A specialization in a related area such as Administration, Finance, Commercial Management, Business Management, or a related field is optional.
  • AMV Financial Advisor certification, according to the responsibilities of the position and the financial products marketed.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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