Lead Clinical Assistant
Posted on 3/26/2024
Tia

201-500 employees

Comprehensive women's healthcare blending in-person and virtual services
Company Overview
Tia, founded in 2017, is setting a new standard for women's healthcare by integrating gynecology, primary care, mental health, and wellness services into a comprehensive care model. The company's emphasis on holistic health and women's needs, as evidenced by positive patient testimonials, sets it apart from traditional health services. Tia's commitment to creating a comfortable, supportive environment, as well as its efficient and attentive staff, further enhances its competitive edge in the healthcare industry.
B2C

Company Stage

Series B

Total Funding

$153.5M

Founded

2017

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

29%

2 year growth

13%
Locations
Culver City, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Medical, Clinical & Veterinary
Healthcare Administration & Support
Nursing & Allied Health Professionals
Requirements
  • High school diploma or GED
  • Minimum 2 years MA experience
  • Minimum 2-3 years of healthcare experience
Responsibilities
  • Coordinate the Front Desk Associates & Medical Assistants
  • Direct traffic & ensure patients are moving smoothly through the flow
  • Perform the Front Desk Associate and/or & Medical Assistant duties when needed
  • Ensure all personnel treat patients and visitors with courtesy
  • Anticipate staff and patient requirements and actively pursue solutions or interventions
  • Maintain a 360 view of the clinic
  • Improve daily productivity by keeping track of appointments, patient flow, and waiting areas
  • Create BOH & FOH schedules by monthly deadline
  • Conduct a 15-minute live daily huddle or e-huddle to communicate the daily game plan
  • Organize the daily work activities and schedules of employees and provide coverage as required
  • Implement coaching for all Medical Assistants & Front Desk Associates and assist in their training
  • Prepares for the patient appointment by reviewing and updating patient records before patient arrival
  • Make sure all exam rooms are prepared for the type of exam/procedure to be performed if needed
  • Maintains patient confidentiality following all HIPAA policies and procedures
  • Communicates in a timely and professional manner with patients and other members of the care team at all times ensuring clinic patient flow is progressive
  • Follows all medication policies and procedures for labeling, storing, and use
  • Cleans and sterilizes instruments per protocol
  • Knows surgical and diagnostic office procedures
  • Purges all expired medications and office supplies
  • Handles patient escalations as needed
  • Spearhead all administrative duties varying from scanning and uploading patient medical health information, documentation upkeep of clinic operations such as Inventory, Mail assortment, facilities, Accuracy in DrChrono Appointments, etc.
  • Review insurance to ensure verification status
  • Check patients in on arrival
  • Escort the patient to the exam room
  • Complete vitals
  • Set communication in motion with Provider and in communication channel
  • Basic housekeeping to ensure communal areas are stocked, cleanly, and maintained
  • Communication with facilities team & vendors to schedule any on-site work
  • Reviews patients chart one day in advance to prep for visit
  • Run controls
  • Autoclave maintenance
  • Surgical equipment sterilization
  • Set-up and chaperone surgical procedure
  • Obtains patient consents for any procedures
  • Maintains an appropriate level of office supplies and medical forms at workstation
  • Reviews clinic inbox in Tia MD
  • Supports Provider with U.A CX, HCG, glucose testing
  • Execute ad-hoc projects as needed and meet deadlines
  • Undertake additional ad-hoc projects to help with clinic operations varying from research, product sourcing, G-Suite Documentation of processes, miscellaneous errands, and facilitation of team meetings and training