Client Services Representative

WHO WE ARE:

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 57th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description:

YOU WILL BE: • The Client Services Representative serves as the living expression of our brand’s hospitality philosophy, ensuring a seamless and elevated guest experience. This role serves as the primary point of contact for clients, delivering elevated, personalized service that reflects discretion, warmth and excellence. • The Client Services Representative anticipates client needs, resolves inquiries with grace and efficiency and ensures every interaction feels curated and seamless. • This individual is both service driven and detail-obsessed, balancing operational precision with an intuitive understanding of luxury client expectations. WHAT YOU WILL DO: • Champion a culture of elevated hospitality rooted in discretion, personalization and warmth. • Act as the first escalation point for complex service situations, resolving concerns with empathy and brand alignment • Ensure every client interaction reflects the highest standard of luxury retail and white glove service. • Partner with the Docent Teams to align hospitality tone and floor coverage. • Collaborate with Store Leadership on service concerns and work to resolve • Support event execution and high profile visits with precision and discretion as needed. WHAT YOU WILL BRING: • Elevated hospitality mindset • Service Recovery Expertise. • Emotional Intelligence • Previous experience in luxury hospitality or luxury retails, hospitality or high touch service environment. • Strong organizational and time-management skills, • Excellent communication and interpersonal skills to guide, support, and motivate team members. • Proven ability to adhere to policies and maintain operational standards in a professional and consistent manner. • Detail-oriented with strong problem-solving skills to ensure accuracy in order processing and curbside operations. • Ability to partner effectively with management and cross-functional teams to address issues and support overall store operations

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [email protected].

Salary Range $19.61 - $24.51*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.