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Hershey

Manufacturer of snacks and confectionery brands

Manager – Employee Relations

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeHershey, PA, USAIn-person

About the Job

Requirements

  • At least 5 years of progressive Human Resources experience, including significant Employee Relations experience and experience conducting complex workplace investigations and managing high-risk employee relations matters.
  • Demonstrated leadership experience through coaching, mentoring, or developing others.
  • A bachelor's degree in Human Resources, Labor Relations, Business, or a related field.
  • Strong working knowledge of Equal Employment Opportunity (EEO), the Americans with Disabilities Act (ADA), the Pregnant Workers Fairness Act (PWFA), the Family and Medical Leave Act (FMLA), and related employment laws and workplace regulations.
  • Experience supporting workplace accommodations programs and complex accommodation matters.
  • Ability to influence, advise, and collaborate effectively across multiple stakeholder groups.

Responsibilities

  • Lead complex employee relations matters and workplace investigations, serving as an escalation point for sensitive and high-risk cases.
  • Partner with Legal, Ethics & Compliance, Corporate Security, Human Resources, and business leaders to assess risk, determine appropriate actions, and support regulatory inquiries, audits, or employment-related claims.
  • Ensure investigation quality, consistency, documentation, case governance, and service delivery standards across the Employee Relations function.
  • Provide consultation and coaching to leaders on performance management, corrective action, workplace conduct, conflict resolution, policy interpretation, accommodations, and employment risk.
  • Lead Employee Relations intake, triage, workload management, case assignment, escalation pathways, resource utilization, and workforce capacity planning.
  • Oversee workplace accommodations governance, support complex matters and interactive process discussions, monitor trends, and evaluate vendor performance.
  • Develop scorecards, dashboards, metrics, and insights that help Human Resources and business leaders identify trends and proactively address organizational risk.
  • Drive continuous improvement across processes, workflows, reporting, technology, automation, and user experience, including optimization of HR Acuity, ServiceNow, and related tools.
  • Lead, coach, and develop Employee Relations team members, building capability in investigations, accommodations, analytics, process improvement, and business partnership.

Desired Qualifications

  • A master's degree in Human Resources, Labor Relations, Business, or a related field.
  • SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
  • At least 2 years of people leadership experience.
  • Experience with case management platforms, dashboards, workforce-risk analytics, process improvement, technology, automation, or transformation initiatives.

About the Company

Hershey

Manufacturer of snacks and confectionery brands

Hershey makes and sells snacks and confections under many well-known brands, such as HERSHEY’S, REESE’S, KIT KAT, JOLLY RANCHER, ICE BREAKERS, and SkinnyPop, earning billions in revenue each year. Its products are created by baking, molding, and packaging chocolate bars, candy, and snack foods so they can be enjoyed by consumers and distributed through retailers around the world. What sets Hershey apart is its large, diverse brand portfolio and its long-standing commitment to responsible business practices and community support, including education initiatives like the Milton Hershey School. The company’s goal is to create more moments of goodness for people by delivering trusted snacks while supporting its people and communities through sustainability and social programs.

Company size
10,001+
Company stage
IPO
Headquarters
Derry Township (Dauphin County), Pennsylvania
Founded
1894

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