KYC/AML Operations Associate
Full-TimeUpdated on 10/14/2026
No salary listed
Entry
Makati, Metro Manila, Philippines
Hybrid
Risk & ComplianceFinancial Crime & AML
About the job
Requirements
- Basic understanding of KYC/AML concepts, which may be academic or training-based.
- Understanding of AML screening and fraud indicators.
- Strong written and verbal communication skills.
- Strong attention to detail and willingness to learn.
- Ability to align with business goals and objectives.
- Strong analytical, investigative, critical-thinking, and decision-making skills in a compliance environment.
- Professional mindset and ability to perform accurate, risk-based assessments in a fast-paced environment.
- Strong sense of integrity and confidentiality.
- Ability to follow procedures and apply judgment in ambiguous cases.
- Good time management and ability to meet deadlines.
Responsibilities
- Initiate KYC requests through Sumsub and monitor customer submissions.
- Manually review KYC documents when automated checks are unsuccessful or flag cases for further verification, checking authenticity, image quality, tampering indicators, customer details, selfie/liveness checks, and proof of address.
- Conduct AML screening reviews and assess potential matches as true or false positives.
- Identify fraud signals, including duplicate documents, anomalies, or repeated attempts.
- Conduct enhanced due diligence on high-risk customers, including additional document collection and risk assessment.
- Request proof of payment methods, including bank cards, bank accounts, and e-wallets, and review submissions to confirm ownership and consistency with the user profile.
- Document, justify, and escalate non-standard cases, high-risk scenarios, and exceptional decisions in line with compliance and risk protocols.
- Document and justify force approvals or overrides, exception handling, AML true positives, and payment-method ownership concerns.
- Record the rationale for decisions with supporting evidence and risk assessments; maintain detailed case notes, escalation records, responses, outcomes, and a comprehensive audit trail.
- Ensure actions align with internal policies, regulatory requirements, and client-specific guidelines, supporting transparency, traceability, and audit readiness.
- Manage records in Sumsub and internal storage systems, following file-naming, organization, and documentation standards.
- Answer incoming calls and inquiries from card issuer customers, monitor potential call volumes, and resolve inquiries within the appropriate timeframe.
- Coordinate with stakeholders to request additional documents or information and provide updates on player verification status.
- Communicate clearly and professionally, and escalate high-risk cases to Risk Management, Compliance, or KYC teams, including potential AML matches, fraud indicators, and complex or ambiguous cases.
- Conduct gameplay and behavioral reviews across the customer lifecycle to assess player activity and identify risk indicators.
- Monitor VIPs and review high-value players to assess whether activity is consistent with expected behavior and risk profile.
- Analyze gameplay patterns in fraud investigations to detect collusion, multi-accounting, or abnormal betting behavior.
- Identify unusual player behavior, including sudden changes in betting patterns, frequency, or transaction behavior.
- Review gameplay during withdrawal requests to validate winnings against actual gameplay and identify bonus abuse or irregular patterns, including low-risk betting strategies, promotional-mechanic abuse, or coordinated activity.
- Assess gameplay against historical behavior, transaction patterns, bonus terms, and conditions; document findings and escalate suspicious or high-risk behavior.
- Assist with ad hoc topics and projects assigned by the immediate supervisor.
- Recommend and proactively implement opportunities to increase departmental efficiency.
- Extend work hours when needed.
About the company
Payreto provides modular financial process outsourcing for financial organizations, offering customizable options for individual workflows or entire business processes. It operates in a PCI Level 1 certified environment to ensure data security and compliance, and supports clients with 24/7 global coverage. It differentiates itself with white-label services that keep end customers unaware of the outsourcing, plus a flexible, scalable delivery model and access to a globally experienced staff. Its goal is to help financial organizations grow and scale efficiently by improving operational efficiency while preserving the client’s brand and providing actionable insights through regular reporting.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Makati, Philippines
Founded
2011
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Simplify's Take
What believers are saying
- LinkedIn showed 182 employees and active 2026 hiring across multiple functions.
- Payreto's February 2026 launches expand product breadth and deepen merchant integration value.
- Finparx remains founder and lead investor, providing strategic backing and continuity.
What critics are saying
- Payreto's PSP dependence means client volume drops instantly after partner switching decisions.
- A 2012 seed round signals weak capital reserves for product expansion.
- Vanthor's AI compliance push creates execution risk; stalled adoption hurts 2027 positioning.
What makes Payreto unique
- Payreto launched Flex and Meta Gateway in February 2026 for white-label payments.
- Paysourcing, launched January 2026, keeps Payreto anchored in modular payment outsourcing.
- Makati-based hiring across KYC, finance, and engineering supports end-to-end delivery depth.
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Benefits
Flexible Work Hours
Hybrid Work Options
Health Insurance
Life Insurance
Professional Development Budget
Growth & Insights
Growth & Insights
Headcount