ServiceNow Solutions Specialist / Scrum Master
Aretum
ServiceNow Solutions Specialist / Scrum Master
Aretum
Technology-enabled mission support for federal agencies
Aretum · McLean, United States (Remote) · Full-time · Posted 2026-11-02
Workplace: remote
Department: IMS
Public Trust Eligibility Required
This is a contingent position, meaning employment is dependent upon the successful award of the associated contract to Aretum and completion of any required background investigation or security clearance verification.
About Aretum
Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.
Job Summary
The Solutions Specialist serves as the senior technical lead and business solutions expert responsible for configuring, enhancing, maintaining, and optimizing the client's inventory system built on ServiceNow and Nuvolo. This individual collaborates with Government stakeholders, leads Agile delivery activities, serves as Scrum Master, and ensures that all enhancements, maintenance activities, accessibility requirements, and platform upgrades are successfully delivered.
Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.
Responsibilities
Lead Agile software development and operations activities
Serve as Scrum Master, facilitating sprint planning, backlog grooming, daily coordination, sprint reviews, and stakeholder communications
Develop and apply advanced methods for ServiceNow and Nuvolo configuration and customization
Analyze business requirements and translate them into technical solutions
Create system specifications, design artifacts, workflow designs, and configuration documentation
Support Operations & Maintenance (O&M) activities, including defect remediation and technical troubleshooting
Support ServiceNow and Nuvolo platform upgrades across all environments
Ensure all deliverables comply with WCAG, Section 508, and accessibility standards
Participate in demonstrations, user acceptance testing support, deployment planning, and production releases
Collaborate with Government personnel to prioritize product backlog items and sprint deliverables
Contribute to transition-in and transition-out planning activities
Support preparation of monthly status reports and project documentation
Experience with Nuvolo applications and integrations
Experience supporting Agile software development programs
SAFe Fundamentals Certification or Certified Scrum Master (CSM), if serving as Scrum Master
Strong communication and stakeholder engagement skills
Preferred Qualifications
Knowledge of ServiceNow upgrades, release management, and platform administration
Familiarity with USPS, inventory management, logistics, or asset management systems
ServiceNow Certified System Administrator and/or Certified Implementation Specialist certifications
Travel Requirements
This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.
EEO Statement
Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.
We are proud to support our nation’s veterans and military families, providing career opportunities that honor their service and experience.
If you require reasonable accommodation during the hiring process due to a disability, please contact [email protected] for assistance.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements. Sponsorship is not available.
Salary Range: $150,000–$170,000 annually. Final compensation will be determined based on factors including education, experience, qualifications, skills, and applicable contract requirements.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development
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Aretum provides technology-enabled mission support services to U.S. federal agencies, including the Department of War, Department of Homeland Security, and other Civilian federal bodies. Its work centers on Digital Transformation, Cybersecurity, Data Intelligence, and Mission Support. It delivers professional services and solutions that combine people, processes, and technology to meet federal requirements and standards. Its goal is to help federal clients run secure, efficient operations and achieve mission success by integrating transformation, security, data, and on-the-ground support.
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