Workplace Solutions Coordinator
McDonald's
Workplace Solutions Coordinator
McDonald's
Runs and franchises fast-food restaurants
Company Description:
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Workplace Solutions is seeking a highly organized, customer-focused professional to support meeting and event operations at McDonald's Headquarters. This role is responsible for coordinating meeting and event requests, managing event logistics, supporting workplace systems and services, and serving as a key point of contact for employees navigating workplace-related needs. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, provides exceptional customer service, and can effectively manage multiple priorities while partnering with stakeholders across the business.
Meeting & Event Coordination
Coordinate meeting and event requests for the MHQ Conference Center, Event Spaces, and other workplace venues.
Manage event logistics, including room assignments, setup requirements, technology needs, catering coordination, and space utilization.
Partner with event hosts and stakeholders to ensure successful planning and execution of meetings and events.
Support workplace and event operations by proactively identifying and resolving issues.
Workplace Support
Provide front-line support to employees regarding workplace facilities, services, workplace experience, and company guidelines.
Serve as a trusted resource for workplace-related inquiries and requests.
Assist with conference room reservations, workspace navigation, and facility-related concerns.
Technology & Systems Support
Provide first-level support for Workplace Solutions platforms and services, including Room Finder and EMS (Event Management System).
Troubleshoot user issues, answer system-related questions, and escalate complex concerns when appropriate.
Support user adoption and effective utilization of workplace technology tools.
Request Management & Triage
Receive, assess, and triage workplace and facilities-related requests.
Coordinate with Workplace Solutions, Facilities, Technology, Security, and other McDonald's teams to ensure timely resolution of employee requests.
Monitor and track requests to ensure a positive customer experience and service-level expectations are met.
Excellent verbal and written communication abilities.
Strong customer service and relationship management skills.
Ability to manage multiple priorities in a fast-paced, customer-focused environment.
Strong organizational skills and attention to detail.
Demonstrated problem-solving and critical-thinking skills.
Ability to work effectively with stakeholders across all levels of the organization.
Experience with booking and coordinating meetings, events, workplace services, or facilities-related activities preferred.
Experience with room reservation, workplace management, or event planning systems is a plus.
Bonus Eligible: Yes
Long - Term Incentive: No
Benefits Eligible: Yes
The expected salary range for this role is $27.71 - $34.64 per hour.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
McDonald’s is an equal opportunity employer. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Runs and franchises fast-food restaurants
McDonald's runs and franchises quick-service restaurants for customers seeking burgers, chicken, fries, breakfast food and coffee. Its menu includes the Big Mac and Chicken McNuggets, while customers order at counters, drive-throughs, self-service kiosks and through its mobile app. Independent operators run most locations under agreements that license the brand and restaurant system. The corporation earns money from its own restaurant sales and from franchise royalties, rent and initial fees, with conventional franchise sites supported by property it owns or leases. The modern business dates to Ray Kroc's McDonald's System in 1955 and is headquartered in Chicago, Illinois.
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