Sutherland

Global BPO providing customer lifecycle management

Backoffice Service Desk Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeBogotá, Bogota, ColombiaNo salary listed

About the Job

Requirements

Previous background in Backoffice, Service Desk, or advanced administrative support is required.
Strong research capabilities are required.
Attention to detail and organizational skills are required.
Availability for five weeks of training, Monday through Friday, 8 AM to 5 PM, is required.
Flexibility to work a 42-hour work week within a Monday-to-Saturday, 7 AM to 7 PM schedule is required.
On-site work at Sede Américas, Carrera 56 # 9–21, is required.
Long-term stability and an indefinite contract are specified.

Responsibilities

Handle advanced cases requiring documentation review and in-depth investigation.
Ensure accuracy in high-level administrative and technical requests.
Coordinate with internal teams to resolve bottlenecks and complex escalations.
Maintain high operational quality standards for all processed files.

Job Description

As a Backoffice Service Desk Specialist, you will support a premier global client by tackling complex cases that require sharp investigation and precision. This isn't just basic support; you are the expert responsible for unblocking critical issues through deep analysis and team coordination.

Key Responsibilities:

🔎 Investigate: Handle advanced cases requiring documentation review and deep dives.
⚙️ Process: Ensure 100% accuracy in high-level administrative and technical requests.
📈 Escalate: Coordinate with internal teams to resolve bottlenecks and complex escalations.
✅ Quality: Maintain high-quality operational standards for all processed files.

Qualifications

We need analytical thinkers who are ready to dive into the details.

Requirements:

Experience: Previous background in Backoffice, Service Desk, or advanced administrative support.
Skills: Strong research capabilities, detail-oriented, and excellent organizational skills.
Training: 100% availability for a 5-week training (Mon-Fri, 8 AM - 5 PM).
Schedule: Flexibility for a 42-hour work week (Mon-Sat window, 7 AM - 7 PM).
Location: Must work on-site at Sede Américas (Carrera 56 # 9 – 21).
Commitment: Looking for long-term stability with an indefinite contract.

Quick Facts:

🗓️ Start Date: April 27, 2026.
🔋 Rest Days: Saturday and Sunday off.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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