Key Account Manager
Abbott
Key Account Manager
Abbott
Makes heart devices, glucose sensors and lab tests
ABOUT ABBOTT
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
WORKING AT ABBOTT
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Cardiac Rhythm Management (CRM) focuses on innovative technologies that help physicians diagnose, monitor, and treat patients with heart rhythm disorders (arrhythmias). Abbott's CRM portfolio includes pacemakers, implantable cardioverter defibrillators (ICDs), cardiac resynchronization therapy (CRT) devices, insertable cardiac monitors, and remote monitoring solutions designed to improve patient outcomes and quality of life.
DIRECT REPORTING TO:
Regional Business Manager
JOB SUMMARY:
Develop trust relationships with a portfolio of KOLs to ensure they become Abbott supporters
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Act as a bridge of communication between customers, distributors and internal Abbott teams
Provide technical support if needed
Responsibilities
Goals & Results
Acquire a thorough understanding of KOLs’ needs and requirements
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Provides market, product and clinical insights to both customers and distributors
Ensure the correct products and services are delivered to customers in a timely manner
Prepare regular reports of progress and forecasts to internal and external stakeholders using key performance metrics
Work with therapy development manager to Implement marketing strategies and programs
Collect industry, market and competition intelligence and propose action plans
Give business and product presentations to Abbott management/distributors and customers
Maintain good networking with key stakeholders in Abbott, eg Regional marketing and Education teams, SEA product manager, Regulatory Affairs and Quality team, Compliance team
Teamwork & Self Development
Support and promote teamwork
High level of knowledge in product and market related areas; keep abreast of current market dynamics and trends in the field
Regulatory
Work with product manager and local regulatory to prioritize and track product approval
Measurement
Monthly, Quarterly and Annual Plan achievements in revenue and operational margin
Effectiveness of product launch – Quality, punctuality and market penetration
Market share leadership
QUALIFICATIONS:
Bachelor Degree in Science/Life Science/Engineering
A higher degree in Business Administration or other business-related degree is preferred
3–5 years of sales experience within medical device companies; exposure to a relevant product portfolio is preferred.
OTHER FUNCTIONS AND RESPONSIBILITIES
Handle and process customer complaints in timely manner and according to Abbott policy and requirement
Execute the job responsibilities according to applicable standard operating procedures of Abbott Medical.
Ensure applicable standard operating procedures of Abbott Medical are executed
PERFORMANCE FACTORS:
Focus on the Customer: Dedicated to meeting the needs of internal and external customers
Deliver Results with Integrity: Meet commitments and produce the right results at the right time. Adhere to moral and ethical principles. Believable and trustworthy. Do what he/she says they are going to do
Teamwork/Supporting our Colleagues: Collaborate with co-workers to achieve work group and company goals
Initiative: Takes action without prompting or direction from others. Constantly strives to improve own and company performance
Personal Involvement: Personally engages his/her interests, emotions or commitments in their work
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
Abbott makes medical devices, diagnostic tests, nutrition products and branded generic drugs for hospitals, laboratories, pharmacies and patients. Its best-known product is the FreeStyle Libre, a coin-sized sensor worn on the upper arm that tracks blood sugar around the clock without routine finger pricks. Its other lines run from heart valves, pacemakers and brain stimulators to lab analyzers, rapid tests and mail-in colon cancer screening kits, and Abbott earns money by selling these products to health systems, labs, retailers and consumers. The company was founded in 1888 by Chicago physician Wallace Abbott and is based in Abbott Park, Illinois.
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