Credit Clerk

Overview

Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry’s signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines. We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity!  Fertitta Entertainment through its various subsidiaries and affiliate companies is a national, diversified gaming, restaurant, hospitality, entertainment and retail organization. We own and operate the Golden Nugget Hotels and Casinos located in Las Vegas and Laughlin, Nevada, Atlantic City, New Jersey and Biloxi, Mississippi. We are also one of the largest full-service restaurant operators in the United States with over 420 locations in over 35 states and 15 countries. We operate restaurants primarily under the names of Rainforest Cafe, Saltgrass Steakhouse, Landry’s Seafood House, Chart House, The Oceanaire Seafood Room, Bubba Gump, Morton’s – The Steakhouse, McCormick’s & Schmick’s and Claim Jumper and Mastros, plus our upscale signature group of restaurants which include Vic & Anthony’s, Grotto and more. We are also engaged in the ownership and operation of select hospitality/entertainment businesses, which include hotels, such as the San Luis Resort, Spa and Convention Center in Galveston, Texas, aquarium complexes, the Kemah Boardwalk, a 40-acre amusement, entertainment and retail complex in Kemah, Texas and the Galveston Island Historic Pleasure Pier in Galveston, Texas.

Responsibilities

Essential Duties/Responsibilities: Under the direction of the Credit Manager, the incumbent is responsible for processing guest’s application for a credit line. Must possess excellent computer knowledge, good communication skills as well as good phone etiquette. Develops relationships and has direct contact with patrons.

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Safeguard Credit Department assets.
• Enter data from credit applications and reports into the computerized system.
• File credit applications.
• Verify bank information on credit applications.
• Maintain customer credit files with updated information as prompted by computerized system.
• Communicate with Central Credit and other properties regarding credit applications.
• Handle customer correspondence regarding discrepancies on credit applications.
• Accept telephone applications, processes information and forwards applications to individuals authorized to approve credit.
• Process credit information for arrivals and special group events.
• Review Central Credit Daily Report for affected in-house accounts.
• Enter appropriate credit information. (i.e. restrictions) into computerized system.
• Perform credit reference inquiries.
• Process credit applications and ensures the proper completion of all related documents.
• Promote positive public relations.
• Amicably resolve customer related problems in a fast paced environment.
• Ensure the protection of customer’s rewards and credit lines.
• Comply with all departmental and Golden Nugget policies and procedures.
• Maintain confidentiality of all trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and employees as appropriate.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employee, department and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

Requirements:

• High School diploma or equivalent required.
• Bachelor’s degree preferred.

One (1) to three (3) years of relevant experience required

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Tipped Position

This position does not earn tips