Shipping & Logistics Team Lead

Job Summary

This role is responsible for coordinating, planning, documenting, and executing daily shipping, distribution, and export operations to ensure timely and accurate delivery of finished goods. This role oversees shipping activities, logistics providers, inventory control, and compliance with CTPAT/OEA requirements while driving departmental performance against +QDIPA metrics. The position provides leadership and direction to the shipping team, ensuring efficient resource utilization, adherence to established procedures, continuous process improvement, and achievement of operational KPIs. The Team Lead collaborates with internal departments, transportation providers, and freight forwarders to maintain efficient distribution operations and meet customer requirements.

Key Responsibilities

• Plan, coordinate, and execute daily shipping activities to ensure on-time delivery of finished goods.  
• Oversee the receipt, preparation, and loading of finished goods for shipment.
• Coordinate transportation providers, truck schedules, and trailer availability for import and export operations.
• Ensure finished goods are shipped within established timelines, targeting completion within 48 hours.
• Monitor direct shipment projections and execution against operational targets.
• Serve as the primary contact for logistics vendors regarding invoices, transportation incidents, and operational issues.
• Coordinate international shipments, including ocean freight, air freight, and expedited deliveries.
• Validate container capacity, shipment volumes, and loading requirements.
• Oversee export documentation, export control validation, and shipment compliance.
• Coordinate live loading operations and maintain communication with freight forwarders.
• Prepare and maintain daily export reports to ensure shipment visibility and timely execution.
• Coordinate and maintain compliance with CTPAT and OEA security and trade requirements.
• Ensure shipping and export processes follow established security procedures and regulatory standards.
• Support compliance reviews, documentation, audits, and continuous improvement initiatives.
• Lead daily shipping operations, allocate resources, and monitor departmental performance against +QDIPA metrics.
• Maintain finished goods inventory accuracy and coordinate inventory control activities.
• Review transportation invoices, manage shipping-related expenses, and identify cost optimization opportunities.
• Coordinate departmental safety meetings, shipping performance reviews, and operational issue resolution.
• Promote employee engagement, teamwork, accountability, and continuous improvement.
• Collaborate with cross-functional teams to improve shipping efficiency, quality, safety, and productivity.
• Coordinate the release and rescheduling of orders on hold.
• Partner with Customer Care and other internal departments to prioritize expedited and critical orders.
• Investigate and resolve shipment discrepancies, order issues, and distribution concerns.
• Ensure accurate order processing and timely communication regarding shipment status.

MInimum Requirements

• Bachelor's degree or equivalent education and relevant professional experience.
• 6–8 years of experience in logistics, distribution, shipping operations, supply chain, or related functions.
• Experience coordinating import/export processes, transportation providers, and shipping documentation.
• Demonstrated team leadership skills and ability to coordinate daily operational activities.
• Proficiency in Microsoft Office and ability to learn and utilize logistics and enterprise systems such as Agile, Traffic32, Oracle, Power Apps, and UPS platforms.
• Knowledge of shipping operations, finished goods inventory control, and transportation coordination.
• Familiarity with CTPAT/OEA requirements and international trade compliance procedures.
• Strong organizational, communication, problem-solving, and multitasking skills.
• Ability to work effectively under pressure and collaborate with operations personnel and cross-functional teams.
• Demonstrated commitment to continuous improvement, operational efficiency, and achievement of performance targets.
• Preferred: Intermediate English proficiency (written and verbal).

Travel Requirements

0–25% domestic and/or international travel, based on business needs.
Work Arrangement: On-site.