Residential Services Coordinator 1
About the job
- A bachelor's degree in a human service field, or an associate's degree in a human service field plus three years of full-time related experience, or a high school diploma plus five years of full-time human service experience.
- A clean New York State driving record as outlined in DePaul’s personnel policy.
- Must be at least 18 years of age.
- Develop the overall Residential Service Plan with the resident and the resident’s support network, identifying needs and desires to maintain placement or progress toward more independent housing.
- Provide teaching, monitoring, and recovery-oriented support in accordance with OMH 595 and 593, including assertiveness and self-advocacy training, community integration and resource development, daily living skills, health services, medication management and training, parenting training, rehabilitative counseling, skill development, socialization, substance abuse services, and symptom management.
- Ensure comprehensive person-centered planning for admission, ongoing recovery-oriented services, and discharge, including completion of admission notes and keeping plans current in accordance with standards of practice and New York State Office of Mental Health standards.
- Participate in monthly meetings with the Primary Counselor and resident to monitor recovery efforts, progress, and needed plan changes, and to ensure services are delivered according to the resident’s service plan.
- Conduct at least quarterly reviews of each Residential Service Plan with the individual to assess progress and make revisions when necessary.
- Provide guidance and oversight to Counselors to ensure they observe, monitor, document, and report resident behaviors and progress according to agency standards.
- Provide guidance and oversight to Counselors to schedule or ensure annual physical, eye, and dental appointments, and arrange transportation when appropriate.
- Work collaboratively with residents’ community service providers to ensure continuity of care and make appropriate referrals when needed.
- Serve as the key liaison between residents and their clinical providers regarding monitoring mental health and well-being, and work with the Primary Counselor to support residents’ regular attendance in clinical services.
- Help residents plan purchases of clothing and other necessities.
- Work with residents to encourage healthy connections with family and community ties and develop new supports and interests.
- Maintain resident confidentiality and demonstrate a caring, positive attitude toward residents, staff, guests, and service providers.
- Transport residents safely when needed.
- Follow safety rules and regulations for oneself, residents, and staff.
- Perform other duties necessary for effective program operation.
About the company
DePaul is a not-for-profit organization that provides housing and support services for seniors, people with mental illness in recovery (including those with homelessness history), addiction prevention, vocational programs, and affordable housing across 50+ sites in 14 New York counties. It coordinates housing, treatment, recovery supports, and job training tailored to each person’s needs. It differs by offering a wide range of housing, health, recovery, and vocational services under one nonprofit umbrella, with a community-focused approach that serves those facing homelessness. Its goal is to help individuals achieve the highest level of independence and stability in the environment of their choice.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Town of Gates, New York
Founded
1958
Get referred to DePaul
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Simplify's Take
What believers are saying
- On September 1, 2026, Depaul reported 8,204 people supported, up 12% year-over-year.
- Families using services rose 28% to 1,456, expanding demand for Depaul’s programs.
- Dentaid’s March 2026 mobile clinics at Foyle Haven validate Depaul’s partnership appeal.
What critics are saying
- Depaul warned on September 1, 2026 that mental-health concerns jumped 93%, straining staff.
- Nine families wait for Rendu apartments, exposing housing-supply bottlenecks in Dublin.
- If Budget 2027 funding stalls, Depaul’s frontline model gets overwhelmed by rising homelessness.
What makes DePaul unique
- Depaul runs 44 homelessness services across Ireland and Northern Ireland, with 800 beds nightly.
- Its model combines emergency accommodation, outreach, mental health, and addiction support.
- Depaul’s 2025 report showed 1,012 exits from homelessness, proving operational depth.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Unlimited Paid Time Off
Paid Holidays
401(k) Company Match
Employee Assistant Program
Employee Discount Program
Company News
Rochester man who lost everything after an aneurysm finds a home again thanks to new affordable housing complex. Adelisa Badžić News10NBC Updated: 2 hours ago Published: September 30, 2026 - 3:09 PM ROCHESTER, N.Y. - A new affordable housing complex called True North has opened in Rochester, offering 70 apartments across two locations, including 18 ADA-accessible units. News10NBC's Adelisa Badzic toured one of the facilities and spoke with residents and officials about the impact of the project. One resident, Jerell Jones, was a chef before he had an aneurysm. "I was declared unable to ever work again. So I had to go and live in a shelter and I had to reevaluate my life and start all over again," Jones said. Jones said he connected with Catholic Charities while living in a shelter, which helped him apply for affordable housing, and now he has a home again. "I have stability. I'm on the road to see my daughter again. My life went from gray and dark and a lot of lonely nights. To be able to live again and understand it's not over," Jones said. Mark Fuller, president of DePaul, said the complex is working to fix the issues of homelessness. "We all know the level of homelessness that has developed both locally, statewide and nationally. So we're doing our little part to make a dent in homelessness," Fuller said. Who funded this? The main goal of True North is to help get homeless people off the streets and out of shelters. The project is a nearly $40 million investment by the state and the city of Rochester, with $5.5 million from the state's Homeless Housing and Assistance Program, $30 million from New York State Homes and Community Renewal, and a $750,000 federal grant through the city. The cost of a one-bedroom apartment depends on household size and income. For someone making between $13,500 and $28,000 per year, rent is $540, while for those making between $28,750 and $74,800, rent can be up to $1,150. True North was developed through a partnership of DePaul, the Finger Lakes Area Counseling & Recovery Agency, Person Centered Housing Options, and the Rochester Interfaith Development Corporation. The complex also includes a wellness clinic and aims to address critical housing and supportive service needs in Rochester's Upper Falls neighborhood. The opening of True North marks a significant step in providing stable housing and support for low-income and formerly homeless residents in Rochester. How to find affordable housing. New York State has launched a website to help people find listings and lotteries for affordable housing. You can search for housing here.
Pan-American Square Apartments wins Community Impact Award. SWBR Company is pleased to announce that DePaul Pan-American Square Apartments has been recognized with the 2025 Community Impact Award by the Buffalo/WNY Chapter of the American Institute of Architects. This award honors projects that make a meaningful difference in their communities through thoughtful, inclusive design. Completed earlier this year, Pan-American Square Apartments transformed a former rail corridor into a 150-unit affordable and supportive housing community in Buffalo, NY. Designed to Passive House standards, the development provides energy-efficient homes and essential services for seniors and individuals experiencing homelessness or mental illness. More than housing, it is a catalyst for community revitalization, delivering stability, sustainability, and hope for Buffalo's most vulnerable residents. Jury Comment: The integration of community-based programs and sustainable design at the Pan-American Square Apartments struck the jury. Exemplifying the criteria of the Community Award, the Pan-American Square Apartments took a holistic approach to senior living and supportive housing that will have a lasting positive impact on the WNY community. It is clear that this project will uplift and provide stability for the most vulnerable members of its community and the design team took every opportunity to maximize resources available to its residents. SWBR provided architectural, interior design, structural engineering, landscape architecture, and graphic design services for the project. The awards celebration was held Thursday, November 6 in Buffalo, NY.
DePaul > blog > diversity at DePaul > Pride in the workplace and beyond.
SWBR Company is pleased to announce that DePaul Veddersburg Apartments has been recognized with the 2024 Value Engineering Award from the Rochester Chapter Construction Specifications Institute (CSI).
DePaul Properties is partnering with SCAP on the project.