Assistant Front Office Manager

Job Description

We're looking for an enthusiastic and detail-oriented Assistant Front Office Manager to join our dynamic hotel team in Istanbul, Türkiye. This is an excellent opportunity for an experienced Duty Manager to step into a leadership role and further develop your skills while working alongside our Operations Manager and hotel leadership team. As Assistant Front Office Manager, you'll be at the heart of our guest experience, leading by example, supporting and developing your team, and ensuring the smooth day-to-day operation of the Front Office. You'll bring energy, fresh ideas, and a hands-on approach while helping to create a positive and inclusive team culture where every team member feels valued and supported.

• Lead and mentor the front office team, fostering a collaborative environment that encourages professional growth and development
• Oversee daily front office operations, including check-ins, check-outs, reservations, and guest inquiries with efficiency and attention to detail
• Deliver exceptional guest service by ensuring every interaction reflects our brand standards and creates memorable experiences
• Support team training, development, and rostering to ensure optimal staffing and service delivery
• Manage guest concerns and complaints with empathy and a solutions-focused approach, maintaining composure in fast-paced situations
• Utilize the Property Management System (Opera Cloud or similar) to manage reservations, guest profiles, and operational reporting
• Analyze front office metrics and performance data to identify opportunities for improvement and operational efficiency
• Collaborate with other departments to ensure seamless guest experiences and coordinated hotel operations
• Maintain accurate documentation, reports, and records in compliance with hotel procedures and standards
• Take ownership of initiatives and projects that enhance guest satisfaction and team engagement

Qualifications

• Previous experience as a hotel Duty Manager or in a similar front office leadership role
• Demonstrated passion for hospitality with a genuine commitment to delivering exceptional guest service
• Strong communication and interpersonal skills with the ability to lead by example and inspire a high-performing team
• Excellent organizational and problem-solving abilities, with the capacity to remain calm and solutions-focused in a fast-paced environment
• Proven experience supporting team training, development, and day-to-day operational management
• Proficiency with Property Management Systems, particularly Opera Cloud or similar platforms
• Knowledge of front office operations, procedures, and guest complaint resolution
• Ability to analyze data and generate insights to drive operational improvements
• A go-get-it attitude with confidence, initiative, and the ability to take ownership of responsibilities
• Bold and curious mindset with fresh ideas and a commitment to continuous improvement
• Flexibility to work a rotating schedule, including mornings, evenings, weekends, and public holidays
• Valid work authorization to work in Turkey
• Multilingual abilities are highly desirable, particularly English and Turkish
• Budget awareness and cost control mindset

Additional Information