Donor Legacy Supervisor

Job Description

About the Donor Legacy Supervisor role

The Donor Legacy Supervisor provides leadership, operational oversight, and staff development for the Donor Legacy team. This role helps ensure donor families receive compassionate, high-quality support throughout the donation process while promoting excellence in authorization practices, family care, team performance, and regulatory compliance.

Serving as both a people leader and subject matter expert, the Supervisor leads and supports Donor Legacy Advocates (DLAs) and Donor Legacy Charges (DLCs), provides consultation on complex donation cases, and partners across the organization to advance Donor Network of Arizona's mission to save and heal lives through organ and tissue donation.

Essential Duties & Responsibilities 

• Leadership & Staff Development: Provides leadership, coaching, performance management, and professional development for DLAs and DLCs while fostering a high-performing and mission-driven team.
• Operational & On-Call Leadership: Serves as a Donor Legacy leader and subject matter expert, providing consultation, decision-making support, and operational oversight for family support, authorization practices, and complex donation cases.
• Family Care & Donation Services: Supports staff and donor families throughout the donation process, promoting compassionate communication, informed decision-making, and exceptional service during times of loss.
• Quality, Training & Compliance: Oversees quality assurance, staff education, documentation reviews, process improvement initiatives, and compliance with organizational and regulatory requirements.
• Partnerships & Administration: Collaborates with hospital partners and cross-functional teams while managing scheduling, staffing, hiring support, and other operational responsibilities.

We Offer

• Competitive salary
• Annual organizational incentive program
• Medical, dental & vision insurance
• Paid life and long-term disability insurance
• Voluntary life insurance options
• 403(b) employer match and profit sharing
• Tuition assistance program
• Employee wellness & assistance programs
• Inclusive culture consistently recognized as a top workplace in Arizona
• Tobacco-free, drug-free workplace
• Paid time off that increases at service milestones

Qualifications

• Minimum Education:
  • Bachelor’s degree in healthcare, social work, psychology, counseling, human services, business administration, or a related field; or an equivalent combination of education and relevant experience.
• Minimum Experience: 
  • Three (3) years of progressively responsible experience in organ procurement, donation authorization, donor family services, healthcare operations, or a related field.
  • Experience in chaplaincy, counseling, social work, crisis intervention, education, organ and tissue donation, or other healthcare-related disciplines is required.
• Preferred Experience
  • 3-5 years of OPO experience, preferably in donor family services, donation authorization, or hospital engagement.
  • Leadership experience with staff coaching, development, and performance management.
  • Experience supporting complex family interactions, crisis intervention, and operational decision-making in healthcare environments.
  • Knowledge of organ and tissue donation regulations, authorization practices, and quality improvement processes.
  • Demonstrated success collaborating with multidisciplinary teams and driving operational excellence.

Additional Information

Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws.  All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at [email protected]. We are committed to maintaining a drug-free workplace.