Front Desk Agent - Hotel Operations

The Front Desk Agent is responsible for assisting guests when registering them into the hotel and settling accounts upon check - out.  Works closely with related departments to ensure excellent guest service.

• High School graduate or equivalent is required. 
• Minimum 3 months customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required. 
• Must be able to type at least 25 wpm. 
• Must be able to pass a simple mathematics test.  Must be able to get along well with co-workers and work as a team. 
• Must be able to work any day of the week and any shift.  Must present a well-groomed appearance.

Additional Requirements: 

• Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time. 
• Able to respond calmly in busy situations. 
• Able to tolerate area with high noise levels.  Must be able to lift up to 60 pounds.  Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. 
• Respond to visual and aural cues.  Able to read, write and communicate directions in English clearly. 
• Accurately count and balance bank ($1500.00) at the beginning and end of shift.  Process all cash and credit card transactions. 

• Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.

GAMING PERMIT: N/A

• Acknowledge, greet and converse in English with customers who approach the front desk.
• Give clear directions to guests. 
• Complete required paperwork for various front desk transactions and input information into the computer. 
• Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately. 
• Check guests in and out. 
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. 
• Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.