Z

ZALORA Group

Online fashion marketplace in Southeast Asia

People & Culture Business Partner

Full-TimeUpdated on 10/15/2026
No salary listed
Entry
Bachelor's
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
In Person
People & HRHR Generalist & Employee Relations

About the job

Requirements
  • A bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
  • Relevant experience in Human Resources or a similar supporting HR role.
  • Basic understanding of human resources principles and practices, including industrial and employee relations and performance management.
  • Strong verbal and written communication skills, with the ability to interact professionally with employees at all levels and convey information clearly.
  • Strong organizational and time-management abilities, attention to detail, and the ability to manage multiple tasks simultaneously.
  • Comfort working with data, preparing reports, and using HR systems or Google Sheets to track and analyze HR metrics.
  • Knowledge of HRIS (Oracle) and Google Workspace, and comfort learning new HR systems or tools.
  • Ability to maintain discretion and confidentiality when handling sensitive employee information.
  • Ability to adapt to new processes, systems, and organizational priorities.
  • Ability to support team members and work under the guidance of a senior HRBP.
  • A proactive approach to identifying issues and supporting solutions, with the ability to escalate complex matters appropriately.
Responsibilities
  • Support the Senior Regional P&C Business Partner in collaborating with department leaders to implement P&C strategies and initiatives aligned with business goals.
  • Gather information and prepare materials for meetings with business leaders.
  • Coordinate the manpower planning process by collecting and organizing data on headcount, organizational structure, and budget requirements.
  • Provide administrative and logistical assistance to P&C COE and program teams and line managers on talent acquisition, talent management, diversity and inclusion, performance management, and rewards initiatives.
  • Assist with the rollout and communication of employee engagement surveys and other feedback channels.
  • Help analyze survey results and support development and tracking of action plans to enhance employee morale and productivity.
  • Serve as a first point of contact for employee queries and escalate complex employee relations issues to the Senior HRBP as needed.
  • Support line managers in documenting and coordinating conflict resolution, disciplinary, and grievance processes in compliance with company policies.
  • Work with the Organisational & Talent Development team and line managers to identify training needs and coordinate learning and development activities.
  • Track participation and feedback for training programs.
  • Support organizational change initiatives by communicating updates and resources to employees.
  • Provide administrative support during transitions to ensure smooth implementation.
  • Collect and organize P&C metrics and analytics to identify trends and support data-driven decision-making.
  • Prepare basic reports and summaries for review by the Senior HRBP.
  • Provide administrative and coordination support for P&C continuous-improvement projects.
  • Track project timelines, deliverables, and follow-up actions as directed by the Senior HRBP.
Desired Qualifications
  • Experience in a fast-paced, matrix, or regional environment is an advantage.

About the company

Zalora is an online fashion retailer in Southeast Asia that uses a marketplace model to offer a large product range from local and international brands. It earns revenue by taking a commission on each sale of items like clothing, footwear, accessories, and beauty products, without holding significant inventory. The platform competes by focusing on fashion and lifestyle, curating over 50,000 items and providing features such as trend updates and style edits to help shoppers discover products. By targeting young, tech-savvy consumers and niche markets (e.g., modest wear, plus sizes) and running promotions for first-time subscribers, Zalora aims to attract and retain customers in a competitive e-commerce space.

Company Size

1,001-5,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$58.6M

Headquarters

Singapore, Singapore

Founded

2012

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Simplify's Take

What believers are saying

  • The March 2026 masterbrand launch strengthens partnerships and refreshes customer acquisition.
  • ZALORA’s AI chatbot lifted Singapore and Hong Kong satisfaction 20% year-on-year.
  • Grab PayLater on ZALORA reduces checkout friction and expands basket sizes.

What critics are saying

  • ZALORA cut 100 Southeast Asian jobs in April 2025, signaling fragile profitability.
  • GFG reported H1 2026 revenue down 3.5%, pressuring ZALORA’s growth engine.
  • Shopee, Lazada, and fast-fashion rivals compress margins and weaken ZALORA’s category moat.

What makes ZALORA Group unique

  • ZALORA launched ‘Got You Looking’ on February 20, 2026, sharpening its masterbrand.
  • Its six-market footprint spans Singapore, Malaysia, Hong Kong, Philippines, Indonesia, and Taiwan.
  • ZALORA combines fashion retail with omnichannel experiments like The Terminal and 1SS fulfillment.

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Benefits

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
MARKETING-INTERACTIVE
Feb 26th, 2025
ZALORA unveils the secret behind every fashionable family this Hari Raya

Meanwhile, in Singapore, ZALORA has collaborated with the Singapore Fashion Council to hold an intimate styling session showcasing intricate details of collections at Design Orchard.

MARKETECH APAC
Jun 7th, 2024
ZALORA launches AI-powered chatbot across SEA users

ZALORA launches ai-powered chatbot across SEA users.

Pamper.my
Nov 2nd, 2023
The Terminal by ZALORA: Immersive Retail Experience for Year-End Shopping Season

ZALORA has also partnered with PayLater by Grab to offer customers interest-free monthly payments or the option to pay it all next month and earn GrabRewards points.

Inside Retail Asia
Nov 2nd, 2023
Zalora launches omnichannel retail concept 'The Terminal by Zalora'

Online fashion platform Zalora has launched 'The Terminal by Zalora' - its omnichannel retail experience - to kick off the year-end shopping season.

Tech Coffee House
Aug 16th, 2023
ZALORA Launches TITAN: A Leap Towards AI-Powered Fashion E-commerce

ZALORA is propelling the Asian fashion e-commerce scene into the future with the launch of its revolutionary AI integration - TITAN.