C

Capgemini

Global consulting, technology services, outsourcing

AMS Lead IBM Iseries/AS400

IT OperationsUpdated on Nov 14
Full-timeMississauga, ON, Canada

About the Job

Requirements

  • At least 10 years of experience supporting and developing applications on IBM iSeries (AS400) platforms.
  • At least 5 years of experience in a Technical Lead or AMS Lead capacity.
  • Hands-on expertise with RPG III/RPG IV, RPGLE/Free Format RPG, COBOL/ILE COBOL, CL/CLLE, DB2 for i, SQL/Embedded SQL, Query/400, batch processing, and job scheduling.
  • Experience with incident management, problem management, change management, release management, production support, and root cause analysis.
  • Experience working within ITIL-based support environments.
  • Strong stakeholder management and communication skills.
  • Experience leading geographically distributed teams.
  • Must possess or be eligible to maintain Canada Secret Level II Security Clearance.

Responsibilities

  • Lead day-to-day operation of the IBM i (AS400) AMS function, ensuring adherence to SLAs, OLAs, and operational targets.
  • Manage application support activities, including incident, problem, change, and release management.
  • Act as the primary escalation point for complex production issues and critical incidents.
  • Drive root cause analysis and implement preventative measures to improve service stability.
  • Coordinate support activities across onsite, offshore, and vendor teams.
  • Provide technical leadership for IBM iSeries applications developed in RPG, RPGLE, COBOL, CL/CLLE, DB2, and related technologies.
  • Review and approve technical designs, code changes, support fixes, and deployment plans.
  • Mentor team members and promote technical excellence and knowledge sharing.
  • Ensure adherence to development, support, security, and operational standards.
  • Lead production support activities for critical business applications.
  • Oversee defect triage, troubleshooting, debugging, and resolution of application issues.
  • Monitor system performance and proactively identify opportunities for optimization.
  • Support planned releases, deployments, upgrades, and maintenance activities.
  • Drive DevOps practices, automation initiatives, and operational efficiencies across the IBM i environment.
  • Implement continuous service improvement initiatives to improve application reliability and support effectiveness.
  • Identify modernization opportunities and support transformation initiatives involving APIs, integration platforms, cloud services, and automation tools.
  • Improve monitoring, alerting, and operational observability capabilities.
  • Partner with business stakeholders, architects, infrastructure teams, security teams, and vendors to ensure successful delivery of services.
  • Provide regular operational reporting, service reviews, and technical recommendations.
  • Participate in governance forums and support strategic planning activities.

Desired Qualifications

  • Experience supporting large enterprise environments in telecommunications, financial services, insurance, or other highly regulated industries.
  • Experience with API integration, JSON/XML processing, web services, MQ Series, DevOps tools and CI/CD practices, and application modernization initiatives.
  • Exposure to cloud platforms such as Azure or AWS.
  • Experience with automation, monitoring, and observability tools.
  • Telecom billing, OSS/BSS, or customer management platform experience.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

Recently Posted Jobs

Explore more opportunities at Capgemini

See more jobs