A bachelor's degree in Mechanical Engineering or an equivalent degree is required.
A valid driver's license is required.
Six to eight years of experience in service operations at a reputable dealership is required, including two years in a managerial capacity.
Experience conducting tests and inspections of products, services, or processes to evaluate quality or performance is required.
Responsibilities
Direct the workshop area by allocating workload, tools, floor space, and materials to maximize efficiency and productivity and facilitate scheduled repairs and services.
Maintain satisfactory service repair work by implementing the brand's quality standards.
Set objectives and provide clear guidelines to the team for daily service in workshop areas and driving, and continuously improve workshop functions.
Ensure departmental policies, processes, procedures, and instructions are implemented by subordinates so work is carried out in a controlled manner.
Manage workshop resources, including personnel and workstations; coordinate planning tasks; and analyze and report deviations in work performance, delivery times, and billing to ensure customer job orders meet agreed scope, prices, and terms.
Cascade monthly commercial and operational targets among workshop staff and implement deductions for staff-caused damages and losses from the workshop turnover rate.
Determine the machines, supplies, and tools to purchase within the approved budget to ensure smooth service delivery in the workshop.
Review and assign daily workshop tasks to team leaders and follow up on completion according to service core process standards.
Manage interventions requiring vehicle body work and electromechanical work in collaboration with the Body and Paint Workshop Manager.
Oversee warranty case operations with the warranty coordinator, ensuring cases are handled properly and providing technical support for warranty cases or difficult-to-solve problems.
Ensure vehicles are diagnosed and repaired efficiently and professionally according to service core process standards.
Provide information about customers' vehicles and answer customer inquiries in coordination with related departments.
Coordinate with reception to handle customer complaints, ensure customer problems are resolved, and address customer inconvenience complaints fairly and promptly.
Review the Functional Control Test and final control of customer vehicles to verify all customer-requested work was completed correctly.
Protect customers' vehicles, workstation tools, and equipment, and control material consumption during inspection and maintenance interventions.
Ensure workshop tools and equipment are identified, stored, accessible, properly maintained and used, and have available calibration certificates where applicable.
Ensure appropriate quality controls, testing methods, and resources are used according to service core process instructions.
Recruit, coach, and appraise team members, ensure they meet organizational requirements, maintain team motivation and morale, and support staff development and performance.
Maintain conservation, order, and cleanliness in the workplace and electromechanical workshop installations and equipment.
Ensure workshop work complies with current Health, Safety, and Environment regulations.
Job Purpose:
Direct the workshop area (allocate workload, tools, floor space and materials) in order to obtain the maximum
efficiency, productivity and facilitate completion of scheduled repairs and services. Maintain satisfactory service
repair work through implementation of brand’s quality standards.
Duties & Responsibilities:
Set objectives and provide clear guidelines to the team for carrying out daily service in workshop areas, as well as driving.
continuous improvements to the functions.
Monitor approved departmental policies, processes, procedures, and instructions to be implemented by subordinates so that