Switchboard Operator

Overview

​Works under general supervision in operating overhead intercom systems. Answering and routing incoming calls to the correct department, patient room, or staff member. Initiates urgent medical emergency alerts and codes to dispatch the appropriate response teams. Coordinates patient telephone service. Performs various clerical duties.

Responsibilities

• Processes all calls received by the switchboard and assists, as necessary, with outgoing calls.
• Reports malfunctioning telephone equipment to appropriate IS personnel.
• Performs voice, digital, pocket, and walkie-talkie paging. Maintains current assignment of pocket pagers.
• Responds to alarms and codes by paging and/or calling appropriate personnel.
• Monitors the weather radio when necessary.
• Maintains updated census listing by noting admissions, releases, transfers and deaths during computer downtime.
• Completes Provisional Report of Death and Burial Transit Permit for all deaths.
• Actively maintains current user contact information in the Extend system.
• Participates in the training of new employees.
• Actively maintains current knowledge of all communication procedural changes.
• Maintains a positive and caring attitude to patients. Maintains a professional and caring phone etiquette at all times
• Communicates information to patients, family, and visitors that is easily understood and helps to increase their knowledge or skill in meeting their health care needs.

Qualifications

• Above average typing skills.
• Good communication skills along with the use of good judgment is necessary.
• High school education or equivalent.
• Work requires the ability to tactfully and courteously deal with a wide variety of people ranging from physicians to the general public. This is normally acquired after three months of direct personal contact.
• Work requires two weeks of on the job training prior to assuming full responsibilities.
• Previous PBX Switchboard experience preferred.

The above statements are intended to describe the functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list.

Benefits

We believe that work-life balance is critical to fulfilling our values of excellence and service. That’s why we offer flexible scheduling, competitive compensation, bonuses and discounts for you and your family. In addition to health, vision and dental insurance; a few of the benefits available at HCH include:

• Continuing education scholarships
• Generous paid days off (PDO) - with the option to rollover unused hours each year
• Employer funded pension

Working Hours

- Full-Time - 3P - 11P - Weekend and holiday rotation