Nutrition Consultant Operations Manager

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

📍 Location: Me Linh Point, 02 Ngo Duc Ke, Ho Chi Minh City
🌏 Territory Coverage: Southern Vietnam (hospital channel); regular field visits to hospitals across the region are required.
🏢 Company: Abbott Nutrition Vietnam

Role Purpose

Lead and oversee the full scope of field operations for the Nutrition Consultant (NC) team - Ethical PG, ensuring operational excellence and business performance delivery. Partner with the NC Head to implement business strategies, manage day-to-day field activities, conduct field coaching and supervision, and collaborate with cross-functional teams to achieve operational and sales targets.

Key Responsibilities

Business Management (30%)

• Implement strategic plans for business development and territory expansion.
• Build and monitor KPIs and metrics to evaluate operational initiatives.
• Drive market intelligence and develop measurement tools for POSM, Sachet, and Gimmick activities.
• Set yearly, quarterly, and monthly NC Lead / NU phasing targets across territories.

Territory & Performance Management (25%)

• Conduct field visits to evaluate market opportunities and ensure alignment with territory plans.
• Develop and execute territory management strategies to maximize market penetration.
• Manage field force recruitment and turnover for a team of 100–150 employees.
• Monitor, track, and analyze territory performance metrics to identify gaps and implement improvement plans.
• Coordinate with Sales, Marketing, and Supervisors to align territory strategies with business goals.
• Conduct regular visits to hospitals, pharmacies, and points of sale to gather insights and improve performance.
• Ensure achievement of NC Lead / NU phasing targets.
• Prepare and present performance, operational, and improvement reports.

Vendor Management (15%)

• Build and maintain strong relationships with vendors.
• Manage vendor performance, including headcount fulfillment and KPI achievement.
• Review services and support service settlement processes.
• Act as the key contact point between Abbott and vendors.

Stakeholder Management (15%)

• Create annual target plans and cascade monthly targets to regions and accounts.
• Analyze data and provide recommendations to CRM Director, ESM, and Brand teams.
• Align marketing schemes and detailing guidelines for the NC team.
• Collaborate with SFE, SFA, IT, BI, Marketing, and other stakeholders.
• Support additional projects assigned by the line manager.

Compliance & Quality Assurance (15%)

• Manage compliance processes, including redemption, sachet programs, and NU lead quality.
• Ensure field activities comply with Abbott ethical standards, SOPs, and legal requirements.

Team Leadership Responsibilities

• Provide regular field coaching and capability development for the NC team in partnership with vendors and internal stakeholders.
• Lead operational meetings to review performance and address business challenges.

What We're Looking For

Experience: Minimum 6 years of experience in Sales Operations, Commercial Operations, or Field Force Management within healthcare, pharmaceutical, nutrition, or FMCG industries, with a proven track record of driving team performance and business growth.

Education: Bachelor's degree in Pharmacy, Business Administration, Project Management, or a related field.

Skills & Competencies: Strong leadership, stakeholder management, analytical thinking, and project management capabilities, with the ability to translate data insights into business actions.

Language & Digital Skills: Good command of English and proficiency in Microsoft Office applications.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

LOCATION:

Vietnam > Ho Chi Minh City : Me Linh Point Tower

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable