Guest Service Associate – Food & Beverage

Job Description

We are seeking an enthusiastic and customer-focused Guest Service Associate (GSA) - Food & Beverage to join our dynamic hospitality team in Mysuru, India. In this role, you will be the welcoming face of our dining establishment, delivering exceptional service experiences while maintaining the highest standards of professionalism and efficiency. You will work collaboratively with our F&B team to ensure every guest receives personalized, attentive service that exceeds expectations.

• Greet all guests warmly upon arrival and escort them to their assigned tables with genuine hospitality and enthusiasm
• Perform opening and closing duties as assigned, including table setup according to established standards and procedures
• Inspect table settings, cleanliness, and side station preparation prior to service to ensure all workstations meet departmental standards
• Deliver food and beverage services in accordance with hotel procedures, ensuring prompt and accurate order fulfillment
• Pick up and serve food and beverage orders promptly, ensuring items arrive at the correct temperature and in pristine condition
• Apply necessary precautions regarding hotel food safety and hygiene standards, including HACCP protocols
• Personalize guest interactions by remembering patron names and preferences to foster loyalty and repeat business
• Actively promote and upsell food and beverage offerings at every opportunity to maximize revenue while maintaining authenticity
• Cross-sell dining venues when your outlet reaches capacity, demonstrating collaborative spirit with other service areas
• Collect and verify food and beverage supply requisitions, ensuring accuracy and proper stock management
• Report any complaints, incidents, or irregularities to management promptly and transparently, contributing to continuous improvement
• Maintain composure and efficiency in a fast-paced environment while supporting team members

Qualifications

• Service-focused personality with a genuine passion for delivering exceptional guest experiences
• Minimum 1 year of work experience in hotel operations or food and beverage service environments
• Preferably a relevant degree or diploma in Hospitality Management, Tourism Management, or equivalent field
• Strong knowledge of food safety and hygiene standards, including HACCP protocols
• Excellent communication and interpersonal skills with the ability to interact professionally with diverse guests
• Demonstrated ability to work collaboratively within a team-oriented environment
• Strong attention to detail and organizational skills with the ability to manage multiple tasks simultaneously
• Proficiency in time management and the ability to prioritize effectively in a dynamic setting
• Physical stamina to stand for extended periods and move efficiently throughout the dining area
• Problem-solving abilities and a flexible, adaptable approach to changing situations
• Multilingual capabilities (preferred, particularly regional languages)
• Willingness to learn and grow within the hospitality industry with a commitment to professional development

Additional Information

Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.