Jushi

Cannabis products brand and wellness solutions

Customer Care Consultant

Checkout & Customer ServiceUpdated on Nov 12

Full-timeLittle Ferry, NJ, USA$19 /hr

About the Job

Requirements

A high school diploma or General Education Development (GED) is required.
Excellent computer, language, and reasoning skills are required.
The role requires excellent multitasking skills while handling phone calls.
The role occasionally requires local travel as needed.
The role occasionally involves lifting, carrying, pushing, or pulling objects weighing up to 25 pounds.

Responsibilities

Adhere to the company mission statement and core values while maintaining high ethical standards and professionalism.
Provide accurate customer service to patrons by answering or appropriately directing questions and concerns.
Lead tours of the sales floor and make product recommendations based on ongoing research of available products.
Maintain thorough knowledge of patient and member benefits, discounts, coupons, and promotions, and encourage memberships for medical guests.
Follow product-handling procedures, company safety and health policies, and regulatory agency requirements.
Maintain store cleanliness and organization by stocking retail items and supplies, sweeping, mopping, and sanitizing.
Operate the cash register, computer-based point-of-sale system, and cash drawer.
Work with the team to meet sales, guest satisfaction, and compliance goals within designated timelines.
Perform other job duties as assigned.
Constantly perform desk-based computer tasks and frequently sit.
Occasionally stand or walk, reach or work above the shoulders, grasp lightly or forcefully, use a telephone, and sort or file paperwork or parts.
Occasionally twist, bend, stoop, squat, kneel, or crawl.

Desired Qualifications

An associate or bachelor's degree in any field is preferred.
Bilingual Spanish is preferred.

Salary Range: 19 to 19 (Currency: USD) (Pay period: per-hour-wage)

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Consultant, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Consultant is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Consultant conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry.

WHAT YOU WILL DO

Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
Operate cash register, computer-based POS system, and cash drawer
Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
All other job duties as assigned

WHAT WE ARE LOOKING FOR

High School diploma or General Education Development (GED) required
Associate or Bachelor’s degree in any field preferred
Excellent computer, language and reasoning skills
Bilingual in Spanish preferred
Excellent multi-tasking skills over the phone
Occasionally requires local travel, as needed

PHYSICAL REQUIREMENTS

Constantly perform desk-based computer tasks
Frequently sitting
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
Occasionally Twist/bend/stoop/squat, kneel/crawl

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

About the Company

Jushi

Cannabis products brand and wellness solutions

Jushi Holdings is a cannabis company aiming to be a world-class leader by building an integrated global community focused on wellness, mindfulness, and connection. It develops and sells cannabis products with strong branding and trusted quality across growing markets. Its products come from cultivation and manufacturing processes, then are branded and distributed to consumers to support wellness and everyday use. The company differentiates itself through its emphasis on branding, quality, and an integrated platform that links cultivation, product development, and distribution across multiple regions. Its goal is to become a leading global cannabis brand and platform that connects people seeking wellness through cannabis products.

Company size: 201-500
Company stage: IPO
Headquarters: Boca Raton, FL
Founded: 2018

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