Principal Technical Program Manager - Customer Logistics Security

Description

Customer Logistics Security (CLS) within Stores Security (StoresSec) is seeking a Principal Technical Program Manager to define and deliver security programs with broad cross-organizational impact across Amazon's global logistics systems, from robotics platforms to the technology stacks that power worldwide fulfillment, transportation, and delivery operations.

Amazon's logistics network spans first mile (fulfillment and inbound), middle mile (sortation and transportation), and last mile (delivery) operations, along with Amazon Grocery and Amazon Prime Air drone-based delivery. Securing these systems at global scale requires identifying security gaps across diverse and rapidly evolving technology stacks, recognizing threat patterns that span operational boundaries, and driving a portfolio of security programs that protect customer trust and help ensure safe, reliable operations.

CLS builds and maintains security solutions that protect logistics and robotics infrastructure worldwide. This Principal TPM will operate with complete independence as the single-threaded leader responsible for identifying security risks across logistics systems and Amazon Robotics environments, defining technical requirements for CLS-built solutions, and influencing delivery of a portfolio of security projects across all logistics lines of business. You will be expected to operate in areas where security strategy has not yet been defined, applying deep knowledge of security systems and technologies to invent, evolve, improve, and simplify solutions. You will own the technology roadmap for CLS security solutions, decompose complex security problems into straightforward solutions, and drive large-scale engineering efforts that solve significantly complex or endemic security problems across Amazon's worldwide operations footprint.

This role requires deep security domain expertise and a broad understanding of the company systems and technologies relevant to logistics security. You will consistently bring strong, data-driven business and technical judgment to decisions, evaluate complex architectures spanning IT and operational technology boundaries, and influence senior stakeholders (VPs/SVPs) on security investment and prioritization. You will represent complex decisions, trade-offs, and potential solutions clearly to leaders up to three levels above, helping them understand the decisions they need to make and the options available.


Key job responsibilities
- Security Risk & Threat Analysis: Assess logistics systems, robotics platforms, and operational technology across Amazon's worldwide operations, spanning first mile, middle mile, last mile, Grocery, and Prime Air, to identify security opportunities and systemic threat patterns. Identify gaps and opportunities within and between countries, architectures, and organizations. Recognize when systems are susceptible to prior failure patterns and steer teams to avoid recurrence.
- Technical Requirements, Design & Architecture Influence: Serve as a trusted representative of the CLS engineering organization, independently influencing system design and solution architecture across partner teams. Translate risk findings into clear technical requirements for CLS-built security solutions at global scale. Apply deep domain knowledge to invent new approaches where existing solutions fall short. Recognize when designs require additional guidance from senior engineers or subject matter experts and engage them appropriately.
- Portfolio Program Leadership: Own and drive a portfolio of security projects across all logistics lines of business. Make the case for technology programs, influence teams to dedicate resources, and lead the effort or find the appropriate owner. Ensure findings in one domain accelerate risk reduction in others.
- Strategy, Roadmaps & Delivery: Own the cross-functional program roadmap for Customer Logistics Security, operating in areas where strategy has not yet been defined. Drive large-scale engineering efforts end-to-end, from risk assessment through global deployment, creating the correct sense of urgency and aligning teams toward coherent security strategies.
- Stakeholder Influence & Communication: Build consensus and influence organization priorities, system owners, and technology direction across robotics engineering, logistics operations, and security organizations. Represent complex decisions and trade-offs clearly to leaders up to three levels above. Drive executive-level escalations with excellent judgment.
- Mentorship & Team Development: Amplify impact by educating TPM and engineering communities on security program management best practices. Mentor TPMs and program managers, participate in Principal TPM promotion assessments and talent reviews, and raise the bar on operational rigor and security domain expertise.

A day in the life
Customer Logistics Security builds and maintains security solutions that protect Amazon's logistics and robotics infrastructure at global scale. You will work across the full breadth of Amazon's logistics operations, fulfillment centers, sortation facilities, transportation networks, last mile delivery stations, Grocery operations, and Prime Air, identifying where security gaps exist and driving solutions that close them. You will regularly operate in ambiguous spaces where security strategy has not yet been defined, applying deep domain knowledge and data-driven judgment to create clarity, invent new approaches, and simplify complex problems. Every engagement leaves our partners with stronger security posture and clearer ownership of ongoing risk management.
You will collaborate daily with a cross-functional team of security engineers, software engineers, data scientists, and program managers. You will assess emerging risks as logistics systems and Amazon Robotics capabilities evolve, identify threat patterns that cut across operational boundaries, define what CLS needs to build next, and ensure delivery stays on track across a complex, multi-domain stakeholder landscape. You will make the case for security investments, proactively drive system-level reviews, build consensus across senior leadership, and create mechanisms that ensure programs succeed long after your direct involvement ends. Your work directly protects customer trust and helps ensure safe, reliable operations worldwide.

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- 10+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 5+ years of hands-on work managing complex technology projects experience
- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Consistently strong, data-driven business and technical judgment in decision-making

Preferred Qualifications

- 8+ years of hands-on work managing complex technology projects experience
- Experience driving security programs across large diverse organizations
- Experience in one or more of the following: application security frameworks, security code reviews, incident response, security infrastructure, penetration testing, mobile security, cloud security, AI security, identity and access controls
- Experience with robotics work cells and their control systems, or experience with electrical theory, robotics, controls components, and automated equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.