Customer Service Switchboard

<h3>Your future role at a glance</h3><ul> <li><strong>Location:</strong> Carmel, IN</li> <li><strong>Facility:</strong> Ascension St. Vincent Heart Center</li> <li><strong>Department/Specialty:</strong> Patient and Guest Services </li> <li><strong>Schedule:</strong> PRN Rotating </li> </ul> <h3>How you’ll make an impact in this role</h3><ul><li>Handles customer service inquiries and problems. Provides orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs.</li><li>Uses systems for tracking, information gathering, or troubleshooting.</li><li>Responds to inquiries and may refer customers to secondary sources.</li><li>Maintains records as appropriate.</li></ul><h3>What minimum requirements you’ll need</h3><p><strong>Licensure / Certification / Registration</strong></p><ul><li>Required Credential(s):<ul><li>None Required.</li></ul></li></ul><p><strong>Education</strong></p><ul><li>High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.</li></ul><p><strong>Additional Preferences: </strong></p><ul><li>Prefer previous healthcare experience.</li><li>Prefer previous switchboard experience.</li><li>Must be willing to cover Saturday and Sundays from 0500 - 0900, in addition to other weekend shifts (0900-0700 and 1900-0700), as well as during the week day or night shifts.</li></ul><h3>Benefits that help you thrive</h3><ul style="margin-top:0px; margin-bottom:0px"> <li><b>Retirement:</b> 403(b) plan</li> <li><b>Well-being support:</b> Employee Assistance Program, counseling and peer support, spiritual care and stress management resources</li> </ul> <div> </div><h3>Life at Ascension: Where purpose meets opportunity </h3><p>Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.</p> <p><b>Equal employment opportunity employer</b></p> <p>Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank" rel="nofollow">EEO Know Your Rights (English)</a> poster or <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf" target="_blank" rel="nofollow">EEO Know Your Rights (Spanish)</a> poster.</p> <p><b>Fraud prevention notice</b></p> <p>Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.</p> <p><b>E-Verify statement</b></p> <p>Employer participates in the Electronic Employment Verification Program. Please click <a href="https://www.e-verify.gov/about-e-verify" target="_blank" rel="nofollow">here</a> for more information.</p> <div> </div> <div> </div>