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Costco France

Membership Clerk

Checkout & Customer ServiceConfirmed live in the last 24 hours
Part-timePontault-Combault, FranceNo salary listedIn-person

About the Job

Requirements

  • A first experience in cashiering and customer reception is an advantage, but not required.
  • Relevant training may include a CAP in specialized sales, customer service option; a CAP in multi-specialty retail; a BEP; or a vocational baccalaureate.
  • No specific authorization or certification is required; specific training may be provided to candidates without experience.
  • The role requires rigor, attentiveness, method, and customer-contact skills.

Responsibilities

  • Provide a high level of service and a warm, courteous welcome to members and prospective members in person and by telephone.
  • In the warehouse, make eye contact with members, greet them, and thank them at the end of their visit.
  • Determine members' preferences, answer questions, direct them, and communicate information about special promotions.
  • Request help or assist with loading products into members' carts or vehicles.
  • Continuously follow safety and security instructions, including cash security, internal procedures, and workplace cleanliness requirements.
  • Perform service or warehouse opening and closing tasks, which may include returning products, gathering documents, replenishing supplies, and checking registers and their closure.
  • Contribute to the operation of member services, checkout, and reception, and more generally the warehouse; assist other warehouse departments as needed.
  • When requested and after receiving relevant training, open financing cards, gather required application materials, follow opening procedures, answer members' questions, and protect the confidentiality of their information.
  • At the entrance, welcome members, check membership cards, offer a basket when needed, count members, and complete related reports.
  • Compare receipts with merchandise being taken out of the warehouse.
  • Perform security checks and notify others when cash-in-transit couriers arrive.
  • Check prices and warranty terms to handle returns; process refunds according to internal procedures and obtain required approvals where applicable.
  • Manage the cash fund used for refunds.
  • Correct checkout errors with supervisor approval and, once validated, refund the difference; follow documentation and task procedures, obtain the supervisor's signature when required, and sign all checkout receipts.
  • Complete repair-shipment forms for watches and jewelry and obtain approval from a sales associate.
  • Check diamonds and obtain a sales associate's approval for returns from the large-appliance department; request immediate secure storage of valuable items.
  • Process member enrollments, renewals, additional cards, replacement cards, and temporary cards.
  • Explain membership benefits.
  • Process new memberships and account changes, obtain supervisor approval when needed, collect membership or renewal fees, and issue receipts.
  • Issue membership cards using appropriate equipment while maintaining the confidentiality of information processed.

Desired Qualifications

  • Experience in cashiering and customer reception is an advantage.

About the Company

Costco France

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