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SwiftX

Express delivery service for e-commerce logistics

Pickup Operations Senior Expert

Logistics & TransportationConfirmed live in the last 24 hours
Full-timeEastvale, CA, USA$70k - $100kIn-person

About the Job

Requirements

  • A bachelor's degree is preferred.
  • At least five years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations.
  • Strong understanding of logistics routing, dispatch processes, and customer service operations.
  • Experience managing operational key performance indicators and process improvement initiatives.
  • Strong analytical, communication, and leadership skills.
  • Ability to manage multiple priorities in a fast-paced logistics environment.
  • Proficiency in Excel and operational reporting tools.
  • Bilingual proficiency in Mandarin and English.

Responsibilities

  • Manage overall pickup operations and ensure service-level agreement compliance across service regions.
  • Monitor and improve customer pickup timeliness and operational performance.
  • Oversee driver dispatch operations and optimize daily routing efficiency.
  • Coordinate pickup operations for key accounts and large-volume customers.
  • Investigate and resolve pickup-related operational exceptions and service failures.
  • Analyze pickup operational costs and implement cost-control initiatives.
  • Optimize pickup routes and dispatch planning to improve efficiency and service levels.
  • Monitor pickup key performance indicators, including on-time pickup rate, route utilization, service quality, and operational productivity.
  • Collaborate cross-functionally with warehouse, transportation, and customer service teams.
  • Develop operational processes and continuous improvement initiatives to support scalable growth.
  • Support peak-season pickup capacity planning and operational contingency management.

About the Company

SwiftX

Express delivery service for e-commerce logistics

SwiftX provides express delivery services for the U.S. e-commerce market, using a network of global logistics partners to move packages quickly, reliably, and at lower costs. How it works: e-commerce businesses pay SwiftX service fees for expedited shipping; SwiftX coordinates with its partner carriers to pick up, route, and deliver packages to customers, tightening delivery times and expanding reach through its logistics network. How it differs: instead of relying on a single carrier, SwiftX leverages a broad partner network to optimize routes, improve speed, and control costs, aiming to raise service standards in the express-delivery space. Goal: to become a leading, affordable express delivery option for American online shoppers by delivering faster, more reliable service and expanding market coverage through partnerships.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Eastvale, CA
Founded
2025

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