Brand Ambassador
About the job
- 0–2 years of customer service-related or retail sales experience.
- Be comfortable initiating conversations with shoppers.
- Be confident using mobile apps and guiding customers through their features.
- Have organisational skills and interpersonal communication skills.
- Be diligent, detail-minded, and able to work in a fast-paced environment.
- Approach shoppers near the checkout area to introduce on-demand furniture transport services.
- Guide customers through downloading the app, applying promotional codes, and placing delivery orders.
- Answer service enquiries and guide customers throughout the booking process.
- Liaise with matched Lalamove driver-partners to coordinate pickups and assist with booking or pickup issues.
- Provide attentive customer service and proactively support customers’ needs.
- Maintain promotional materials and displays in line with visual and branding guidelines.
- Represent the brand professionally and ensure consistent execution of in-store promotional activities.
- Experience in retail, sales, or event organisation.
About the company
Lalamove is a technology-driven logistics platform that provides on-demand last-mile delivery in urban areas across Asia and the Americas. Its mobile app connects individuals and businesses with a network of drivers to handle fast or scheduled deliveries, ranging from small parcels to bulky items. Deliveries are priced based on distance, weight, and optional services like multiple stops. The service targets a wide range of customers, from individuals to small businesses and large enterprises, and aims to offer a seamless, efficient delivery experience by leveraging its driver network and digital platform.
Company Size
5,001-10,000
Company Stage
Series F
Total Funding
$2.5B
Headquarters
Sham Shui Po District, Hong Kong
Founded
2013
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Simplify's Take
What believers are saying
- Revenue reached US$2.14 billion in 2025, up 34.3% year over year.
- Adjusted profit rose to US$560.3 million in 2025, sustaining strong cash generation.
- The April 30, 2026 Hong Kong filing remains active with Goldman Sachs, BofA, JPMorgan.
What critics are saying
- SAMR forced June 2026 antitrust changes, including refunds, lower commissions, and pricing disclosures.
- China now audits Lalamove's algorithms, truck stickers, mileage deductions, and driver appeals.
- If SAMR tightens further, Lalamove's China economics collapse under regulated take rates.
What makes Lalamove unique
- LALATECH's closed-loop platform handled 1.03 billion orders in 2025 across matching, payment, and settlement.
- It held 53.1% global closed-loop freight share in 2025, crushing GOGOX and Didi.
- Lalamove operates across Asia, Latin America, Dubai, Berlin, and Riyadh in 2026.
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Benefits
- Remote Work Options
- Paid Vacation
- Flexible Work Hours
- Wellness Program
- Mental Health Support
- Conference Attendance Budget
- Professional Development Budget
- Health Insurance