SEA Governance Operation Project Intern - Creator Governance

Responsibilities

About the Team TikTok Shop's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period. Responsibilities: - Build AI agents for e-commerce platform governance. Design, develop and optimise LLM-powered agents for risk detection, risk assessment, appeal handling, root cause analysis, automated moderation and case investigation. - Build multi-agent systems and end-to-end workflows. Create and maintain a framework for coordinating multiple agents, covering the full governance lifecycle from task triggering, feature retrieval and strategy evaluation through enforcement and appeals, integrated with internal governance platforms. - Support the design and optimization of creator and MCN onboarding governance frameworks and operational processes. - Conduct end-to-end dogfooding of creator onboarding journeys to identify potential friction points, policy gaps, and opportunities for improvement. - Build and maintain monitoring dashboards and perform root cause analyses (RCAs) on operational and ecosystem issues to improve efficiency and platform health. - Collaborate cross-functionally with relevant teams to identify and mitigate abusive behaviour across the TikTok Shop ecosystem, which could manifest through creators and their content. - Analyze creator metrics, generating insights to support governance decision making and process improvement. - Review effectiveness and coverage of creator educational tools to enhance creator experience. - Support the drafting of governance strategies and external education materials.

Qualifications

Minimum Qualification(s): - Currently pursuing a Bachelor’s degree. - Familiarity with leading large language models (e.g., GPT, Claude, Llama) and their APIs, with hands-on experience in prompt engineering and AI Agent development. - Experience with LLM tool calling, Agent task decomposition, and multi-Agent system design is a must. - Detail-oriented with a strong sense of curiosity, critical thinking, and ability to work independently and follow through on investigative tasks. - Comfortable working with data to identify trends, investigate issues, and generate actionable insights. - Excellent communication skills (verbal and written), with the ability to collaborate effectively with cross-functional stakeholders. Preferred Qualification(s): - Understanding of e-commerce platform governance processes, including risk detection, content moderation, appeals, case review, and root cause analysis. Relevant project experience is preferred. - Prior internship, academic, or project experience in e-commerce, technology, operations, trust & safety, governance, risk, or policy-related domains. - Familiarity with creator platforms, e-commerce, or prior exposure as an online seller or content creator. - Interest in platform governance, risk management, or operational policy. - Ability to thrive in a fast-paced, ambiguous environment. - Strong analytical skills with proficiency in Excel and/or SQL is preferred. If you have any questions, please reach out to us at [email protected]

Job Information