Capgemini

Global consulting, technology services, outsourcing

Senior Marketing Operations Delivery Manager

Program ManagementUpdated on Nov 14

Full-timeGuatemala City, GuatemalaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required; a master's degree in Marketing, Business, Communications, or a related field is preferred.
At least 12 years of experience in digital marketing operations, creative production, or global delivery leadership.
A strong background in business process outsourcing or agency operations.
Experience with content and creative workflows, including artwork and digital asset management.
Hands-on experience with project management tools such as Jira or Asana and digital asset systems.
A proven track record of managing global teams and delivering complex programs.
Experience with profit and loss, budgeting, and account performance management.
Ability to manage multiple projects, including international projects involving cultural dimensions.
Ability to lead teams and help them progress.
Ability to develop margins by mastering production options.
Ability to participate proactively in business development activities.
Ability to lead asset development on large cross-functional projects and accelerate responses to proposals.

Responsibilities

Lead end-to-end delivery of artwork, digital asset management, and innovation initiatives.
Oversee project workflows to ensure on-brand, high-quality, and on-time delivery.
Establish delivery frameworks that promote standardization, automation, and scalable operations.
Serve as the primary point of contact for the client.
Translate client needs into actionable delivery plans and manage escalations.
Conduct business reviews and present performance reports and improvement opportunities.
Identify and support expansion opportunities across artwork, digital asset management, and innovation services.
Lead, coach, and develop global delivery teams across multiple workstreams.
Plan resources, manage capacity, and optimize productivity.
Guide teams in daily execution while maintaining brand alignment and quality standards.
Provide clear expectations, feedback, and performance coaching.
Implement governance across artwork, digital asset management, and innovation pipelines.
Ensure adherence to delivery service-level agreements, quality standards, and brand guidelines.
Maintain updated playbooks, standard operating procedures, and documentation.
Drive continuous improvement and operational efficiency through workflow optimization and automation.
Manage account budgets, cost control, and profitability.
Support financial forecasting and performance monitoring.
Strengthen senior stakeholder relationships to align business priorities and ensure delivery success.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Role Summary

We are looking for a Senior Marketing Operations Delivery Manager to lead end‑to‑end delivery across artwork production, digital asset management (DAM), and innovation workflows for a major global client. This role combines delivery leadership, client management, operational governance, and team development, ensuring consistent, high‑quality output across regions while driving continuous improvement and operational excellence.

Key Responsibilities

Delivery Leadership

Lead delivery of artwork, digital asset management, and innovation initiatives.
Oversee end‑to‑end project workflows, ensuring on‑brand, high‑quality, and on‑time delivery.
Establish delivery frameworks that promote standardization, automation, and scalable operations.

Client & Stakeholder Management

Serve as the primary point of contact for the client.
Translate client needs into actionable delivery plans and manage escalations.
Conduct business reviews and present performance reports and improvement opportunities.
Identify and support expansion opportunities across artwork, DAM, and innovation services.

Team & Operational Management

Lead, coach, and develop global delivery teams across multiple workstreams.
Ensure resource planning, capacity management, and productivity optimization.
Guide teams on daily execution while maintaining brand alignment and quality standards.
Provide clear expectations, feedback, and performance coaching.

Governance & Process Optimization

Implement strong governance across artwork, DAM, and innovation pipelines.
Ensure adherence to delivery SLAs, quality standards, and brand guidelines.
Maintain updated playbooks, SOPs, and documentation.
Drive continuous improvement and operational efficiency through workflow optimization and automation.

Financial & Business Management

Manage account budgets, cost control, and profitability.
Support financial forecasting and performance monitoring.
Strengthen senior stakeholder relationships to ensure aligned business priorities and delivery success.

Qualifications

Bachelor’s degree required; Master’s preferred (Marketing, Business, Communications, or related field).
12+ years of experience in digital marketing operations, creative production, or global delivery leadership.
Strong background in BPO or agency operations.
Experience with content and creative workflows, including artwork and DAM.
Hands‑on experience with project management tools (Jira, Asana, etc.) and digital asset systems.
Proven track record managing global teams and delivering complex programs.
Experience with P&L, budgeting, and account performance management.

Job Description - Grade Specific

Heorshe can manage multiple projects from the front, including international project with the cultural dimensions that it involves. Heorshe knows how to lead and help teams progress.In addition to budget management, heorshe seeks to develop the margin by perfectly mastering the production options. Heorshe participates proactively in the business development activities. Heorshe leads the development of assets on large cross functional projects and accelerates the response to proposals.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1967

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