Full-Time

Eligibility Specialist

Plano TX

Career TEAM

Career TEAM

Workforce development consulting with government software

Compensation Overview

$45k - $55k/yr

Plano, TX, USA

In Person

Onsite; 25% regional travel.

Category
Legal & Compliance (1)
Requirements
  • Bachelor’s degree or higher or an equivalent combination of education and experience
  • 2+ years of work experience combining elements of training, customer service, working with a culturally-diverse customer base with the ability to be culturally sensitive
  • Ability to serve as a role model to customers and motivate them towards achieving goals
  • Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel, and Outlook)
  • Ability to meet and/or exceed set goals and objectives
  • Exceptional time management skills to meet deadlines and work under pressure
  • Excellent verbal and written communication skills
  • A Valid Driver’s License
Responsibilities
  • Provide information about workforce services
  • Process screenings and applications to determine eligibility for customers in East Texas
  • Enters source document data into case management and document storage systems. Maintains database by entering new and updated customer information
  • Processes customer documents by reviewing data for deficiencies
  • Resolving discrepancies by using standard procedures or returning incomplete documents to the supervisor for resolution
  • Acquire and maintain ongoing programmatic competency to ensure compliant management of cases
  • Accurately document customer interactions through well-written case notes
  • Ensure that case files meet or exceed the programmatic requirement
  • Maintains operations by following policies and procedures
  • Working knowledge of office equipment, computer software, and computer hardware
  • Work as part of a team in order to achieve a common goal
  • Approach each day and task with a “ZAG” mindset
  • Other duties and projects as needed
Desired Qualifications
  • Bilingual in English and Spanish
  • Experience and knowledge of WIOA and TANF workforce development contracts/programs
  • Astounding ability to multitask and be proactive

Career TEAM, LLC provides workforce development services to government and education institutions. It combines high-touch, one-on-one case management and career services with a proprietary software portal called Career EDGE to manage employment and training programs. The Career EDGE platform supports program administration, participant tracking, and service delivery, enabling staff to coordinate services and monitor outcomes for participants. The company differentiates itself by offering an integrated mix of hands-on support and software tailored to public sector and educational clients, backed by a track record of securing government and state grants (over $100 million) and collaborating with partners like ForgeNow to strengthen vocational training. Career TEAM’s goal is to reduce unemployment and poverty by closing the opportunity divide and delivering better employment outcomes through targeted workforce development solutions.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

North Haven, Connecticut

Founded

1996

Simplify Jobs

Simplify's Take

What believers are saying

  • ForgeNow partnership expands into accelerated vocational training by 2026.
  • Over $100 million in government grants since 1996 sustains revenue pipeline.
  • TANF and SNAP integrations align with state welfare-to-work modernization initiatives.

What critics are saying

  • AI automated platforms erode high-touch services demand within 12-24 months.
  • Chrysalis Inc. undercuts grants with 30% lower-cost vocational training in 6-12 months.
  • 2026 WIOA reauthorization mandates open-source systems, obsoleting Career EDGE in 18-24 months.

What makes Career TEAM unique

  • Career TEAM founded in 1996 delivers high-touch case management with Career EDGE software.
  • Proprietary Career EDGE portal achieves 100% internal project adoption for superior outcomes.
  • Partners with ForgeNow vocational school to modernize career services and employer engagement.

Help us improve and share your feedback! Did you find this helpful?

Benefits

401(k) Company Match

401(k) Retirement Plan

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account