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Osaic

Independent wealth-management platform for advisors

Sr. Operations Consultant - Business Excellence

Full-Time
$85k - $105k/yr+ Annual performance-based bonus
Senior
Bachelor's
Oakdale, MN, USA+4 moreMore locations: La Vista, NE, USA | Scottsdale, AZ, USA | Atlanta, GA, USA | St. Petersburg, FL, USA
HybridMinimum four days in the office each week at one of the listed hubs.
Business & StrategyBusiness Operations

About the job

Requirements
  • A minimum of 7 years of relevant financial services industry experience, including customer service and operations.
  • Proven experience resolving complex escalations using root cause analysis and process improvement practices such as Lean or Six Sigma.
  • Advanced written and verbal communication and interpersonal skills, with the ability to influence stakeholders at all levels.
  • A strong analytical mindset and collaborative problem-solving abilities.
  • Strong organizational and time management skills, with the ability to prioritize and multitask while maintaining strict attention to detail.
  • Adaptability and flexibility in a dynamic environment.
  • Proficiency in relevant software and tools.
  • Strong relationship management skills, including the ability to build and maintain positive relationships with internal and external stakeholders.
  • The ability to work independently and collaboratively in a fast-paced environment, coordinate and balance multiple time-sensitive initiatives, and work under pressure within deadlines.
  • At least a high school diploma or equivalent; significant practical experience may be considered in lieu of a bachelor's degree.
Responsibilities
  • Lead cross-functional investigations of complex, high-risk, and high-visibility escalations; conduct root cause analyses to identify systemic drivers and produce recommendations that reduce complaint volume, prevent recurrence, and improve advisor and support staff experiences.
  • Develop and maintain comprehensive case and root cause analysis documentation, ensuring timely resolution, accurate issue tracking, and visibility into corrective actions and outcomes for leadership stakeholders.
  • Analyze complex cases, escalation and root cause analysis data to identify trends, process breakdowns, and emerging risks, providing actionable insights that improve efficiency, first-contact resolution, service quality, and business performance.
  • Facilitate collaboration among advisors, support staff, operational teams, and business partners to align issue-resolution strategies, drive accountability for action plans, and accelerate sustainable problem resolution.
  • Support Financial Professional Staff Engagement initiatives, including Service Excellence Council and Champion Circle activities; capture and evaluate feedback and convert insights into measurable improvement opportunities.
  • Recommend and influence process, policy, workflow, and system improvements by presenting data-driven business cases and advancing initiatives and training solutions that reduce errors and NIGO rates, shorten processing cycle times, and improve operational efficiency and advisor satisfaction.
  • Partner with leaders and subject matter experts to identify operational knowledge gaps and recommend training, communication, and support solutions that improve proficiency, increase process consistency, and reduce service errors.
  • Lead or contribute to cross-functional projects and continuous improvement initiatives, coordinate activities, manage stakeholder engagement, and deliver solutions that achieve measurable business and service objectives.
  • Produce reports, dashboards, and presentations that synthesize complex data into clear insights, measurable outcomes, risk considerations, and strategic recommendations for leadership decision-making.
  • Monitor and assess the effectiveness of corrective actions and improvement initiatives by tracking performance indicators and stakeholder feedback to validate outcomes and identify additional optimization opportunities.
  • Advise and mentor team members by sharing subject matter expertise, promoting best practices, and supporting the development of analytical, problem-solving, and continuous improvement capabilities.
  • Research and apply current and emerging industry trends, regulatory developments, operational excellence practices, and service improvement methodologies to strengthen business processes, improve stakeholder experiences, and support organizational goals.
  • Perform other duties and special projects as assigned.
Desired Qualifications
  • Experience with relevant ticketing or case management systems.
  • Knowledge of industry-specific regulations and standards.

About the company

Osaic connects a nationwide network of independent wealth-management firms and more than 11,000 financial professionals. It provides broker-dealer and Registered Investment Advisor (RIA) services, a unified tech platform, compliance support, and access to a wide range of investment products, while letting advisors keep their independence. The platform links advisors to custody, brokerage, compliance, and product access through a single interface, enabling service to clients from mass affluent to high-net-worth. Osaic differentiates itself by avoiding pressure to sell proprietary products and by growing through acquisitions to streamline operations and expand resources, with the goal of simplifying operations and helping advisors grow their practices.

Company Size

1,001-5,000

Company Stage

Private

Total Funding

$920M

Headquarters

Scottsdale, Arizona

Founded

2016

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Simplify Jobs

Simplify's Take

What believers are saying

  • RISR expansion on July 23, 2026 deepens Osaic's business-owner planning workflow advantage.
  • Jump and Zocks reached nearly 30% advisor adoption within a year, showing strong product pull.
  • Midwest Financial Group joined in September 2026, proving Osaic still wins large recruiting transitions.

What critics are saying

  • FINRA's September 2026 UIT settlement exposed $1.6 million in restitution and supervision failures.
  • Osaic lost key leaders in May-August 2026, including Britt, Cornick, Kimmell, Shah, and Kanagarajan.
  • Advisor departures to Fidelity and RBC signal retention pressure and integration risk across the platform.

What makes Osaic unique

  • Osaic serves 11,000 advisors with broker-dealer, RIA, compliance, and unified technology support.
  • Its independence model avoids proprietary-product pressure, attracting breakaway teams from competitors like Commonwealth and Ameriprise.
  • Reverence and Bain's April 2026 recapitalization funded a scale platform with over $700 billion assets.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

20%

1 year growth

20%

2 year growth

19%
Invest In Others Charitable Foundation
Sep 25th, 2026
From the judges' table: why financial advisors' stories of service matter.

From the judges' table: why financial advisors' stories of service matter. September 25, 2026 Each year, the Invest in Others Awards bring forward remarkable stories of financial advisors whose commitment to serving others extends far beyond their professional lives. For the judges tasked with reviewing those stories, the experience offers a unique window into the deeply personal motivations behind advisors' charitable work, and the extraordinary impact that work can have on communities. Marianne Rivera (pictured left in the photo with longtime Invest in Others supporter and industry executive Kate Healy and Board member Brian Hamburger) served as a judge for the 2026 Invest in Others Awards, helping to evaluate this year's nominees before joining the Invest in Others community in Boston for the 20th Anniversary Awards Gala on September 17. What stood out to her most was not simply the scale of the advisors' impact, but the personal challenges many have overcome while continuing to show up for others. "What strikes me most is how advisors keep making a difference even while facing their own challenges, from illness to the loss of a loved one to cancer or rare diseases," Marianne said. "Seeing these advisors' work touch so many families gives me real hope, and their stories inspire me to keep giving back." Stories that stay with you. Those stories took on even greater meaning when Marianne saw the advisors and nonprofits celebrated in person at the 20th Anniversary Gala. For Marianne, one moment in particular captured the perseverance behind so much of the charitable work Invest in Others seeks to recognize. Amy Weinberger, of Green Earth Financial Professionals and Osaic, was named the 2026 Volunteer of the Year Award recipient for her work with Soft Bones, an organization dedicated to supporting individuals and families affected by hypophosphatasia, a rare metabolic bone disease. When Amy took the stage, she reflected on having been recognized as an Invest in Others finalist multiple times before receiving the top honor this year. "All advisors' stories are impactful, and there's never a dry eye in the room," Marianne said. "However, when Amy Weinberger went on stage, she mentioned she has been an Invest in Others finalist for multiple years. She shows persistence, resilience and commitment, all great qualities we should all strive to cultivate in ourselves." That persistence reflects something larger about the advisors recognized through the Invest in Others Awards. Their charitable involvement is not defined by a single moment, grant or recognition. For many, it represents years, or even decades, of sustained commitment to causes that have become deeply personal to them. Shining a light on the cause. That is also why sharing these stories matters. The advisors recognized by Invest in Others are not pursuing charitable work for recognition. But by amplifying their efforts, Invest in Others can bring greater visibility to the nonprofits they serve while inspiring others throughout the financial services community to consider how they, too, can make a difference. "It's important to recognize these advisors because they're not doing this for the spotlight," Marianne said. "They're driven by real passion for their charities. Recognition puts a light on them and their causes. It's infectious and it inspires others to do more." That idea sits at the heart of the Invest in Others mission: to amplify, celebrate and inspire the charitable work of financial advisors. For 20 years, the Invest in Others Awards have provided a platform for advisors to tell the stories of the causes that matter to them, helping those organizations reach new audiences and demonstrating what is possible when financial professionals bring their time, talents and resources to the communities around them. And as Marianne's experience as a judge illustrates, those stories have an impact well beyond the individuals being honored. They can move people, create connections and inspire others to find their own ways to give back. That ripple effect is precisely why these stories deserve to be told.

Wealth Management
Aug 27th, 2026
Osaic hires chief AI and technology officer.

Osaic hires chief AI and technology officer. Sayee Bellamkonda joins from Vialto Partners and will report to CEO Jamie Price. The move follows several executive departures and a $2 billion recapitalization. Diana Britton, Executive Editor, Wealth Management August 27, 2026 Osaic has hired Sayee Bellamkonda as its new chief artificial intelligence and technology officer. He joins from Vialto Partners, a global provider of tax and mobility solutions, where he was executive vice president and chief digital and technology officer, and will report directly to CEO Jamie Price. He replaces Ed Obuchowski, who served as chief technology officer until his departure from the firm last year, according to public filings. Since then, Matt Schlueter has overseen the technology function in his role as chief product and operations officer. The broker/dealer is adding the chief AI title to the role, as Osaic continues to integrate AI into its technology platform. "Bellamkonda's recruitment marks a strategic investment in Osaic's integrated technology capabilities as the firm advances its short- and long-term technology and AI roadmap," the firm said in a statement. He'll focus on improving the company's tech, data and AI infrastructure and scaling the tech platform across the enterprise. "Sayee has spent his career connecting technology strategy with business outcomes, and he knows how to build the organizations, capabilities and culture needed to turn that strategy into action," said Price, in a statement. "Bringing a leader of Sayee's caliber to Osaic reflects the opportunity we have to build something consequential and underscores how important these enhancements are to our future." This follows the departure of several top Osaic executives, including Greg Cornick, executive vice president of wealth management solutions, and Kristy Britt, chief financial officer, last month. Kristen Kimmell, who had served as Osaic's head of business development since 2021, left in June to rejoin RBC Wealth Management, her former employer. Two other senior Osaic executives stepped down from their roles in May, including Dimple Shah, head of strategy and client experience, and Sudhakar Kanagarajan, head of application engineering and architecture. Shah joined Humanity Labs, while Kanagarajan joined Fidelity Investments. In December, the firm hired Shannon Reid as president and head of advisor growth and engagement, a newly created position. Also, in April, Osaic's private equity owner, Reverence Capital Partners, closed on a recapitalization of the broker/dealer, with Bain Capital entering as a new investor. The deal raised more than $2 billion in fresh capital for Osaic and allowed Reverence to retain majority ownership. LPL also announced a new tech executive this week, hiring Jonathan Lewis as managing director and chief technology and information officer from competitor Wells Fargo. In the new role, Lewis will lead technology architecture, engineering, infrastructure and development, while reporting to Greg Gates, who has been promoted to group managing director, chief product and technology officer. Executive Editor, Wealth Management Diana Britton is the Executive Editor of Wealth Management, covering independent broker/dealers and RIAs from all angles. She's also the host of the Jesse H. Neal Award Winning Podcast, The Healthy Advisor, focused on advisor health and wellbeing. A native of Los Angeles, she now lives in Rocklin, Calif.

InBusinessPHX
Aug 21st, 2026
$367M advisory practice joins scottsdale-based wealth management network.

$367M advisory practice joins scottsdale-based wealth management network. inbusinessPHX.com Osaic, Inc., one of the nation's largest providers of wealth management strategies, announced that IronGate Services, a Cedar Rapids, Iowa-based advisory firm overseeing approximately $367 million in client assets, has joined Osaic from Ameriprise Financial Services through Carlson Advisor Networks, an Osaic office of supervisory jurisdiction (OSJ). Led by financial advisor Chad Sarsfield, IronGate also includes Coy Sarsfield, Brennan Dorighi and Jeff Netolicky. The firm primarily serves business owners and is focused on delivering a high-quality client experience while building a platform for continued growth. Chad and his son, Coy, also bring a multigenerational dimension to the business as they work together to serve clients and position the firm for the future. IronGate selected Osaic for the independence, flexibility and support available through its platform, including business coaching and consulting, technology, investment products and expanded operational resources. Through its affiliation with Carlson Advisor Networks and Osaic, the team expects to create greater efficiency within the practice while maintaining the freedom to serve clients according to their individual needs. "We were looking for the right combination of independence, flexibility and support to help us build the next chapter of our business," said Chad Sarsfield, financial advisor at IronGate. "Osaic gives us access to the technology, investment capabilities and resources we need to operate more efficiently while continuing to provide the first-class experience our clients expect. We're excited about the opportunities ahead for our team and the families and business owners we serve." The relationship with Carlson Advisor Networks also provides IronGate with additional guidance and back-office support as the firm pursues its growth objectives. "Chad and the IronGate team have a clear vision for growing their business while staying focused on the clients and communities they serve," said Erinn Ford, executive vice president of advisor engagement at Osaic. "Their entrepreneurial mindset and commitment to creating an exceptional client experience align closely with what we aim to support across the Osaic community. We're pleased to welcome IronGate and look forward to helping the team achieve its goals." With Osaic's scale, wealth management platform and advisor-focused resources, IronGate is positioned to pursue its next phase of growth while preserving the independence and flexibility that are central to its business.

AdvisorHub
Aug 17th, 2026
Former Osaic recruiting exec joins Carson Group.

Former Osaic recruiting exec joins Carson Group. by Ali Hibbs August 17, 2026 Carson Group has hired Kevin Peterson to lead recruitment for its independent contractor channel. A former recruiting executive at independent brokerage giant Osaic Wealth joined Carson Group, an Omaha, Nebraska-based firm with more than $62 billion in client assets, according to an announcement on Monday. Kevin Peterson, who had been a senior vice president of business development at Osaic for the past two years, joined Carson Group with the same corporate title and oversees recruiting for Carson's independent segment, according to the announcement. "Independent advisors are increasingly looking for a partner that combines a strong RIA platform with broker-dealer capabilities, and Carson is well positioned to fill that need," Peterson said in a statement. Peterson left Osaic in July and had served a month-long garden leave, according to his LinkedIn profile. Several Osaic executives, including recruiting chief Kristen Kimmel, have left the independent brokerage over the past year. A spokesperson for Osaic, which has more than 11,000 affiliated advisors and $700 billion in client assets, did not immediately return a request for comment. The firm is majority owned by Reverence Capital Partners. Prior to joining Osaic, Peterson had been regional head of RIA custody for Goldman Sachs & Co. He began his career in 2004 with TD Ameritrade, where he also worked to recruit and onboard advisory teams, according to the announcement. The hire comes after Carson Group earlier this summer established separate leadership and recruiting teams for its independent and employee channels. It last month shifted Scott A. Conroy to a newly created role leading the independent group, which includes around a third of Carson's advisor force. Carson Group CEO Burt White oversees the employee segment on an interim basis. The firm, which is backed by Bain Capital, has around 165 offices. It has been expanding by purchasing new practices and buying out existing affiliates. The nine-person Bridgeway Group has five advisors and two offices in Los Angeles. Aug 12, 2026 Aug 11, 2026 Aug 6, 2026 Aug 5, 2026

Moonfare
Aug 11th, 2026
Moonfare backs $2B Osaic continuation vehicle in US wealth management sector

Moonfare Secondary Fund has invested in a continuation vehicle for Osaic, a leading US wealth management platform serving over 10,000 financial advisors managing $747 billion in client assets. The fund joined lead investors Lexington Partners and Ares Secondaries in the transaction. Reverence Capital Partners, Osaic's owner since 2019, structured the continuation vehicle to raise more than $2 billion in fresh capital for the company's continued growth. Under Reverence's ownership, Osaic expanded from approximately 7,000 advisors and $268 billion in assets to its current scale, growing advisor count by roughly 40% and nearly tripling assets. The investment comes as private equity interest in wealth management reaches record levels, with the first quarter of 2025 seeing the highest US deal count ever at $1.67 trillion in assets under management changing hands.