Fleet Service Advisor

<p>Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at <a target="_blank" href="https://www.tranetechnologies.com/">Trane Technologies</a>, and through our businesses including <a target="_blank" href="http://www.trane.com/index.html">Trane®</a> and <a target="_blank" href="http://www.thermoking.com/na/en.html">Thermo King</a>,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.</p><p></p><p>Learn about our <a target="_blank" href="http://careers.tranetechnologies.com/global/en/benefits">benefits</a> designed for you to Thrive at work and at home. </p><p></p><p>We boldly go.</p><p></p><p style="text-align:left"><b>Where is the work:</b></p>On-Site (5 days)<p> </p><p> </p><p><b><span style="font-size:inherit">What's in it for you</span></b></p><p>Thermo King UK is hiring a Fleet Service Advisor to join the team in the Bolton office. Working under the guidance of the Call Centre Manager and Fleet Service Supervisors, the main aim of the Fleet Service Advisor is to provide excellent customer service and to meet or exceed customer requirements and KPI's.<br /><br /><b><span style="font-size:inherit">Availability for shift pattern: 4 days on, 4 days off with 12 hours' time from 6 a.m. – 6p.m. OR 9a.m.-9p.m. OR 12p.m.-12 a.m.</span></b></p><ul><li><span style="font-size:inherit">Job Types: Full-time, Permanent</span></li><li><span style="font-size:inherit">Work Location: Bolton office: BL6 4SA/ onsite</span></li></ul><br /><p><span style="color:#494949"><br /></span></p><p style="color:!important"><b><span style="font-size:inherit">What you will do</span></b></p><ul><li><span style="font-size:inherit">Answer all inbound calls to the Customer Service Centre within KPI</span></li><li><span style="font-size:inherit">Prioritizing workflow to maximize time efficiency, to meet productivity & quality targets</span></li><li><span style="font-size:inherit">Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.</span></li><li><span style="font-size:inherit">Build close working relationships with the suppliers/internals to promote co-operation and ensure utilization and optimization of work allocation.</span></li><li><span style="font-size:inherit">Make sure all customers KPI’s and SLA’s are met when dealing with all requests</span></li><li><span style="font-size:inherit">Support the management team with any tasks/requests as required by the demands of the Service Centre.</span></li><li><span style="font-size:inherit">Ensure all warranty items are issued to correct suppliers within reasonable timescales.</span></li><li><span style="font-size:inherit">Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.</span></li><li><span style="font-size:inherit">Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.</span></li><li><span style="font-size:inherit">Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.</span></li><li><span style="font-size:inherit">Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all times of status of repair of vehicle and adhere to any queries from the customer in a timely manner.</span></li></ul><p><span style="color:#494949"><br /></span></p><p style="color:!important"><b><span style="font-size:inherit">What you will bring</span></b></p><ul><li><span style="font-size:inherit">Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.</span></li><li><span style="font-size:inherit">Excellent communications skills and the ability to clearly communicate information both verbally and in writing.</span></li><li><span style="font-size:inherit">Excellent computer literacy, a working knowledge of Kerridge or R2C is preferable.</span></li><li><span style="font-size:inherit">Ability to work as part of a team and on your own.</span></li><li><span style="font-size:inherit">Attention to detail. Must be flexible and motivated.</span></li><li><span style="font-size:inherit">Professionally presented and possess a good work ethic.</span></li><li><span style="font-size:inherit">Ability to pro-actively provide solutions and solve internal and external customer queries.</span></li></ul><br /><p></p><p>We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.</p>