Inside Sales and New Account Representative

Inside Sales & New Accounts Representative

Fikes | Federal Way, WA

Employment Type: Full-Time
Schedule: Monday–Friday | 8am to 5pm
Work Location: In-Office

Starting Pay: hourly position giving a minimum opportunity of $60,000+ annually based on 40 hours per week

Help New Customers Discover the Fikes Difference!

Fikes is growing, and we're looking for motivated, people-focused individuals to grow with us!
This position is ideal for someone who enjoys connecting with people, building relationships, identifying customer needs, and turning new business opportunities into long-term partnerships.

You'll be an important part of the customer's first experience with Fikes, helping prospective clients understand our services, find the right solutions, and feel confident choosing us as their service provider.

At Fikes, we're Obsessed with the Dirty Details, and we believe exceptional customer relationships begin with exceptional attention to detail.

What You'll Do

• Connect with Prospective Customers: Respond to incoming sales inquiries through phone, email, and other communication channels.
• Develop New Business: Follow up with leads, identify sales opportunities, and help convert prospective customers into new Fikes clients.
• Understand Customer Needs: Ask thoughtful questions to determine which products and services best fit each customer's business.
• Present Solutions: Explain service options, pricing, and recommendations in a clear, professional, and engaging manner.
• Coordinate New Accounts: Work with internal departments to help ensure a smooth transition from initial sale to service setup.
• Build Relationships: Establish trust and maintain positive communication with prospective and newly acquired customers.
• Manage Sales Activity: Document customer interactions, maintain accurate account information, and track opportunities and follow-ups.
• Support Team Growth: Collaborate with field sales, operations, and customer service to identify opportunities and deliver a consistent customer experience.

What We're Looking For

• Previous experience in sales, customer service, acct. management, or business development preferred.
• Strong verbal and written communication skills.
• A friendly, confident, and professional phone presence.
• Ability to build relationships and establish trust with customers.
• Strong organizational skills and attention to detail.
• Comfortable working with multiple software systems, email, and customer records.
• Self-motivated, dependable, and able to manage multiple priorities.
• A positive attitude, willingness to learn, and genuine interest in helping customers.

Experience is valuable, but attitude, initiative, and a willingness to learn are just as important to us!
What Fikes Offers

• Starting Pay of $60,000/year, paid hourly
• Full-Time Employment — Consistent Monday–Friday schedule.
• In-Office Team Environment — Work alongside supportive colleagues and departments.
• Paid Training — Learn our services, systems, and approach to customer relationships.
• Professional Development — Opportunities to grow your skills and advance with the company.
• Meaningful Work — Play an important role in helping new customers discover what makes Fikes different.
• Employee Benefits — Medical, Dental, Vision, accident, and life insurance options.

Our Core Values
At Fikes, our values aren't just words. They're how we work, support each other, and serve our customers.
Details Matter | Success Is a Choice | PMA Everyday | Exceed Expectations | Relentless

We're looking for individuals who demonstrate these values through their work, communication, and commitment to success.

Ready to Grow With Us?
If you enjoy helping people, closing sales, building relationships, and being part of a team that takes pride in the details, we'd love to meet you!

Apply today and start building your future with Fikes!

We actively seek a diverse pool of candidates from a variety of backgrounds, and multicultural candidates are encouraged to apply. We are an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran or military status. All applicants are carefully screened and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, we do not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program. You must be able to pass a drug screening and criminal background check.