Case Manager

Work That Matters. Support That Lasts.

At VisionQuest (VQ), we serve children, youth, and families during some of the most critical moments of their lives. Our teams help young people overcome challenges, build resilience, and move toward brighter futures.

VQ is a national child, youth, and family services organization providing residential programming, community-based services, and in-home support across the United States. We partner with state and federal agencies to deliver services where the need is greatest and to strengthen the communities we serve.

Every role at VQ contributes to meaningful impact. Whether working directly with youth or supporting the professionals who serve them, your work helps create opportunity and stability for the next generation.

Why build your career at VQ?

-Purpose-driven work
Every role contributes to helping children and families succeed.

-Fair and responsible compensation
We are committed to transparent and equitable pay practices.

-Career growth opportunities
Internal promotions and leadership development pathways.

-Professional leadership culture
Accountable, supportive leadership focused on long-term success.

-Comprehensive Benefits

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts
• Employee Assistance Program
• Company-paid Life and Short-Term Disability
• 401(k) with employer match

At VQ, we are building more than programs.
We are building careers that make a difference.

The Case Manager plays a crucial role in providing compassionate support and guidance to youth in care. This person is the primary case manager for the youth assigned to them and is responsible for ensuring that all services specified in the youth's case plan are delivered as required. This individual is expected to take an active role in the development and fostering of relationships between youth and staff. This person is expected to display and maintain a high standard of ethical behavior and professionalism and function as a member of a team in providing a balanced approach to planning and assessment for VisionQuest youth, in compliance with the Texas Department of Family and Protective Services (DFPS) Minimum Standards for General Residential Operations (26 TAC Chapter 748).

ESSENTIAL FUNCTIONS:

• Case Management Operations:
• • Oversee the comprehensive management of case services, ensuring strict adherence to protocols for youth evaluations and assessments
  • Maintain meticulous documentation to guarantee compliance with VisionQuest and Texas Department of Family and Protective Services (DFPS) regulations
  • Conduct thorough reviews of all assessments and related documents for precision and correctness prior to submission
  • Ensure the timely and accurate submission of all reports and deliverables in accordance with DFPS licensing requirements for General Residential Operations (26 TAC Chapter 748) and VisionQuest's policies and procedures
• Communication and Coordination:
• • Maintain regular contact with various stakeholders involved in the youth's care
  • Coordinate with service providers and community resources to ensure comprehensive care
  • Assist with referrals and coordination of any specialty services
  • Maintain professional communication with all stakeholders, including family members and guardians
• Service Delivery:
• • Monitor and review youth Program Plans and progress
  • Understand the individual strengths and needs of each youth on caseload
  • Provide supervision and support for youth activities as required
  • Maintain security and confidentiality of all youth information including records
• Compliance:
• • Document all case management actions and communications as required
  • Maintain an in-depth understanding of VisionQuest and DFPS General Residential Operation licensing policies and procedures (26 TAC Chapter 748)
  • Monitor timeliness and maintain content of all reports, letters, and notifications
  • Other tasks and responsibilities as assigned by supervisors
• Other tasks and responsibilities as assigned by supervisors.

SKILLS & ABILITIES: 

• Excellent interpersonal communication skills with ability to listen actively
• Commitment to professional development and proactive research
• Ability to work independently and as part of a team
• Strong computer skills (Microsoft Office, Google Workspace, Google Drive) with the ability to learn new software
• Excellent writing skills including the ability to produce comprehensive narrative reports

EDUCATION & EXPERIENCE: 

• Bachelor’s degree in the behavioral sciences, human services or social services fields. 
• Child welfare and/or case management experience is strongly encouraged.
• A minimum of one year of related work experience, preferred.

QUALIFICATIONS:

• Must be 21 years of age or older.
• Flexible schedule (evening, weekends, holidays) to facilitate program services.
• Cleared tuberculosis test results.
• May be required to pass a drug test.
• Cleared background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background.
• Obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification.
• Must have a valid driver’s license and be eligible to drive to facilitate program services as required.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• May lift and carry up to 10 pounds frequently, up to 20 pounds occasionally, up to 50 pounds infrequently.
• Performs tasks that may involve standing or walking 50% of the day; sitting 50%of the day.
• May bend, stoop, reach and grasp as necessary.
• Must be able to provide First Aid and CPR.
• Must be able to perform physical holds as instructed in Crisis Prevention Intervention training (CPI).