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IHG

Global hotel company

Security Shift Leader

Full-TimeUpdated on 10/16/2026
No salary listed
Senior
United Arab Emirates
In Person
Security & Protective ServicesSecurity Guarding & Patrol

About the job

Requirements
  • A minimum of 5 years of experience in the hospitality industry.
  • Previous experience in a supervisory or leadership role within security operations.
  • Strong administrative skills, including maintaining records and documentation.
  • Proficiency in preparing, updating, and maintaining security reports and incident reports.
  • Excellent communication in English and team leadership skills.
  • Ability to handle security incidents professionally and ensure compliance with company policies and procedures.
  • Flexibility to work shifts and maintain high standards of safety and security.
  • Knowledge of safety, security, and emergency procedures related to the position, in line with brand and statutory requirements.
  • Strict adherence to LQA standards.
Responsibilities
  • Assist in controlling, coordinating, and participating in activities of personnel engaged in securing resort properties, guests, and hosts, following the Security Manager's instructions.
  • Conduct security patrols within the resort.
  • Coordinate uniformed outsourced guards implementing the resort's management, safety, and security procedures.
  • Represent the Security Manager while on shift in handling emergency cases in accordance with resort policy.
  • Recommend improvements in safety and security activities to the Security Manager.
  • Review security reports submitted at the end of each shift for accuracy and completeness.
  • Inform the Security Manager of incidents that have occurred in the resort.
  • Conduct preliminary investigations of incidents, keep investigations confidential, and submit them to the Security Manager.
  • Enforce the lost control manual and resort policies and procedures.
  • Periodically inspect each security post to ensure full coverage by designated hosts or uniformed outsourced guards.
  • Record unusual incidents and actions taken in the logbook.
  • Work toward team goals, objectives, and targets.
  • Check that fire and life-safety equipment, such as handheld chemical extinguishers, is within expiry limits.
  • Conduct random bag inspections of hosts, vendors, and suppliers entering and leaving the resort, and enforce the asset-removal policy to prevent unauthorized removal of resort assets.
  • Maintain a high standard of personal appearance, grooming, and hygiene.
  • Protect the privacy of guests, partners, and residential owners; safeguard sensitive personal data and use confidential information only to perform the job.
  • Keep departmental equipment clean and in good working condition.
  • Upsell resort facilities and activities.
  • Attend meetings and training as required.

About the company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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