speakit

Digital dictation and speech recognition solutions

German Community Specialist in Beauty Industry

Community ManagementConfirmed live in the last 24 hours

Full-timePorto, PortugalNo salary listed

About the Job

Requirements

Previous experience managing social media communities, or significant experience producing social media content with a substantial following (approximately 1,000 followers).
Excellent written communication skills.
Empathy and strong focus on customer satisfaction.
Customer orientation, problem-solving skills, and teamwork.
Native-level German language skills.
English proficiency at least at B2 level in writing, speaking, and reading.
Good information technology skills, including competence and speed using tools to report interactions.
Availability to work shifts.

Responsibilities

Act as a brand ambassador and respond to care- and non-care-related conversations on owned and earned social media channels, across platforms, one-to-one or one-to-many.
Engage consumers in meaningful, personalized conversations to foster loyalty and online sales by providing positive experiences, including solutions, service, product information, and beauty advice.
Answer consumer comments and direct messages.
Animate and moderate communities on social media channels.
Redispatch comments and direct messages when needed to social managers, brands or markets, and escalation channels.
Protect brand reputation and ensure communications follow the appropriate tone of voice.
Follow up with consumers to ensure their problems are resolved.
Identify trends and at-risk or viral topics through social listening on social channels.
Monitor quality issues, report on conversations through Sprinklr, contribute to social listening, and generate insights such as consumer groups, main topics, and consumer feedback.

German Community Specialist in Beauty Industry - Porto

speakit · Porto, Portugal · Full-time · Posted 2025-04-29

Workplace: on_site

Department: German

Description

Are you passionate about social media and the beauty industry? Our client in Porto is looking for a German-speaking Community Specialist to join the team of one of their top international beauty brands.

In this role, you’ll be responsible for a very well-known and reputable brand within the beauty industry. If you love the Digital and Social Media industry, having experience interacting with consumers and managing followers, this is a great opportunity for you!

As a Community Specialist fluent in German, you will be responsible for the following tasks:

Act as brand ambassador, answer to social media conversations (owned, earned) on care and non-care related topics, on all social media platforms, on 1:1 or 1:many.
Engage with consumers to offer meaningful and personalized conversations, foster loyalty, and online sales by providing excellent experiences (solution, service, product, beauty advice, etc).
Answer consumers' comments and direct messages.
Animate and moderate communities on social media channels.
Redispatch comments and DM if needed (to social managers, brands/market, escalations, etc).
Secure brand reputation and ensure respect for the right tone of voice.
Follow up and link back to consumers to make sure the problem is solved.
Social listening: identify trends, topics at risk/viral on social channels.
Reporting and analytics: Monitor quality issues, report on conversations through Sprinklr (owned and earned conversations), contribute to social listening, and generate insights (identification of tribes, main topics, consumer feedback, etc).

Requirements

Who We’re Looking For:

Social Media Expertise
Either previous experience in managing communities on social media (TikTok, Instagram,..) or significant experience in producing content via their social media channels, involving significant numbers of followers (1K followers)
Excellent written communication skills
Empathy & high focus on customer satisfaction
Customer orientation, problem-solving skills, and teamwork
Native language skills in German
English knowledge at least B2 (written, spoken, and read)
Good IT skills - required competence and speed in the use of tools to report interactions
Availability to work on shifts

Benefits

Relocation package - refund the initial flight ticket after 6 months
Accommodation in the company's apartment with bills included
2 yearly flight tickets to go home and visit your family
Free activities
Free language lessons
Working hours: 5 days per week, 8h per day from 8 am to 8 pm, rotational (some weekends included)
Multicultural work environment
Private health insurance from the first day
On-site position in Porto

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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