Telephone Sales Representative

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Perform routine inside sales activities by following established procedures for lead follow-up, customer outreach, opportunity updates, and sales support tasks. Maintain accurate CRM and sales records by documenting customer interactions, updating opportunity details, and preserving complete, traceable, and audit-ready work artifacts. Execute assigned work in line with SOPs and quality standards by following approved scripts, templates, and process steps for routine sales and service activities. Communicate within the team to confirm requirements and provide status updates while escalating blockers, exceptions, and out-of-scope issues through defined channels. Identify and correct routine data or documentation gaps within instructions and escalate unresolved discrepancies with clear notes and supporting details. Use standard tools, checklists, and reports to validate records, track assigned activities, and support accurate handoffs across sales and related functions. Participate in training, shadowing, and feedback activities to build proficiency in inside sales practices, strengthen execution quality, and support consistent team performance.

.

Bachelor's degree in business administration, marketing, communications, sales, commerce, or a related field, or equivalent experience required. Less than 2 years of experience in inside sales, sales support, account management, business development, or a related field required. Certification in Certified Inside Sales Professional (CISP), Certified Strategic Account Manager (CSAM), Certified Professional Sales Leader (CPSL), 340B program fundamentals, or equivalent preferred. Ability to build and maintain cooperative working relationships with customers and internal stakeholders. Ability to work with minimal supervision and exercise sound judgment. Ability to present information and solutions clearly through oral communication. Ability to apply analytical skills to prepare quotes and resolve customer issues. Ability to apply mathematical skills to pricing and quoting scenarios. Ability to organize work, prioritize activities, and maintain accurate records. Ability to use computer systems proficiently to input and maintain accurate data.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Ecza Deposu Anonim Sirketi

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned