Visa

Runs a global network for digital payments

Senior Site Reliability Engineer - DevTools

Site Reliability EngineeringConfirmed live in the last 24 hours

Full-timeBasingstoke, UKNo salary listed

About the Job

Requirements

A bachelor's degree, or 3+ years of relevant work experience.
A bachelor's degree in Information Technology, Computer Science, or a related field, and/or 3+ years of experience in IT operations and delivery.
3–8 years of experience in SRE and/or DevTools support roles.
Beginner-level programming and/or scripting in two or more of Python, Java, Go, PowerShell, JavaScript, Terraform, Ansible, Helm, Chef, and CloudFormation.
A basic understanding of YAML, JSON, HTML, and XML.
Hands-on experience with Linux and/or Windows systems and a good understanding of distributed computing environments.
Experience with CI/CD tooling such as Jenkins, GitHub, Bitbucket, Argo CD, Artifactory, or Azure DevOps in a large-scale environment.
Experience with observability tooling such as Grafana, Prometheus, Splunk, Datadog, New Relic, Dynatrace, or Sentry in a large-scale environment.
Experience supporting relational and non-relational databases, including MySQL, MongoDB, and PostgreSQL, with experience creating and running queries and managing performance and scaling.
Experience working in a Platform, SRE, or Production Engineering group supporting high-availability-critical platforms or applications.
Experience managing a distributed container platform, including deployment and release management, provisioning, capacity management, and workload management.
Experience managing container infrastructure and supporting development transformation to a container-first model.
Proficiency in at least one DevTool, such as GitHub, Jenkins, Argo CD, Jira, or Artifactory.
A strong understanding of CI/CD principles and pipelines.
Solid knowledge of Linux systems, networking, and containerization, including Docker and Kubernetes.
Hands-on experience with cloud platforms.
Proficiency in Python, Ansible, or similar programming or scripting tools.
Availability for on-call support as the team provides 24/7 operational support.

Responsibilities

Serve as the primary point of contact for developers using tools such as GitHub, Jenkins, Jira, or Artifactory.
Troubleshoot and resolve tool-related issues promptly to minimize developer downtime.
Maintain and optimize CI/CD pipelines and integrations for reliability and scalability.
Collaborate with development teams to improve workflows and automation.
Design, implement, and maintain systems for high availability, scalability, and performance.
Monitor and improve application reliability through proactive measures and incident response.
Develop and maintain observability solutions for metrics, logging, and tracing.
Participate in on-call rotations and drive root cause analysis for incidents.
Partner with engineering teams to identify reliability risks and implement best practices.
Document processes, troubleshooting guides, and reliability playbooks.
Advocate for automation and self-service solutions to reduce operational overhead.

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Site Reliability Engineering (SRE) is essential to Visa’s Cloud platform strategy. In this role, you’ll ensure our development platform and tools let engineers focus on innovation instead of infrastructure. You’ll promote observability best practices and automate resolution of recurring issues, working closely with software engineering teams to support security, availability, and performance. Responsibilities include triaging issues, collaborating on infrastructure management, and setting up monitoring for full coverage. Hands-on expertise is required, especially with major DevTools like GitHub, Jenkins, Jira, and Artifactory.

We seek a Software Engineer + SRE hybrid engineer. The ideal candidate deeply understands at least one major DevTool, quickly resolves tool-related issues in collaboration with developers, and applies systems thinking to maintain reliable applications and infrastructure while improving developer productivity.

Key Responsibilities:

DevTools Support You will be the primary point of contact for developers using tools like GitHub, Jenkins, Jira, or Artifactory.
Troubleshoot and resolve tool-related issues promptly to minimize developer downtime.
Maintain and optimize CI-CD pipelines and integrations for reliability and scalability.
Collaborate with development teams to improve workflows and automation.
Site Reliability Engineering Design, implement, and maintain systems for high availability, scalability, and performance.
Monitor and improve application reliability through proactive measures and incident response.
Develop and maintain observability solutions (metrics, logging, tracing).
Participate in on-call rotations and drive root cause analysis for incidents.
Collaboration & Continuous Improvement Partner with engineering teams to identify reliability risks and implement best practices.
Document processes, troubleshooting guides, and reliability of playbooks.
Advocate for automation and self-service solutions to reduce operational overhead.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Qualifications

Bachelor's degree, OR 3+ years of relevant work experience
Bachelor's degree in IT, CS or related field and-or 3+ Years Working Experience IT Operations and Delivery.
Experience: 3-8 years in SRE and-or DevTools support roles.
Beginner level programming and-or scripting in 2 or more of the following: Python, Java, Go, PowerShell, JavaScript, Terraform, Ansible, Helm, Chef, Cloud Formation.
Basic understanding of YAML, JSON, HTML, XML.
Hands on experience in Linux and -or Windows systems and good understanding of distributed computing environments.
Experience with CI-CD tooling such as Jenkins, Github, Bitbucket, ArgoCD, Artifactory, Azure DevOps in a large-scale environment
Experience with observability tooling such as Grafana, Prometheus, Splunk, Datadog, New Relic, DynaTrace, Sentry, etc. in a large-scale environment
Experience supporting relational and non-relational databases (MySQL, MongoDB, PostgreSQL, etc.), including creating and running queries, managing performance and scaling
Working in a Platform, SRE or Production Engineering group for high availability-critical platforms-applications
Experience managing a distributed container platform including but not limited to deployment-release management, provisioning, capacity management, workload management
Experience managing container infrastructure and supporting development transformation to a container first model.
This role requires oncall support as the team provides 24-7 operational support.
Technical Expertise: Proficiency in at least one DevTool (GitHub, Jenkins, ArgoCD, Jira, Artifactory, ).
Strong understanding of CI-CD principles and pipelines.
Solid knowledge of Linux systems, networking, and containerization (Docker-Kubernetes).
Hands-on experience with cloud platforms.
Programming-Scripting: Proficiency in Python, Ansible, or similar languages.
Mindset: Strong problem-solving skills, systems thinking, self-starter, and a passion for reliability.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About the Company

Visa

Runs a global network for digital payments

Visa runs a global payment network that connects banks, merchants and consumers so card purchases and money transfers move between financial institutions. Its VisaNet system handles authorization, clearing and settlement, linking the bank behind a buyer's card with the bank that accepts a merchant's payment. The company earns fees from payment activity, transaction processing and international transactions, and sells fraud prevention tools, payment software and consulting services to businesses. Banks and other partners issue Visa branded cards and use its technology to build their own payment products. Visa traces its roots to a Bank of America card program launched in 1958 and is headquartered in San Francisco.

Company size: 10,001+
Company stage: N/A
Total funding: $24.2M
Headquarters: San Francisco, CA
Founded: 1958

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