Employee Experience and Insights Program Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Employee Experience and Insights Program Manager to support employee listening, engagement, and connection across Zayo. This role turns employee feedback and workforce data into actionable insights, reports, and recommendations that help leaders improve the employee experience.

Our Employee Experience and Insights Program Manager partners with leaders, Employee Resource Groups, zSquad, zFlex, and cross-functional teams to support engagement programs, community impact, volunteerism, and selected in-person experiences. This position contributes to stronger employee trust, connection, and program effectiveness through data-informed planning and continuous improvement.

Key Responsibilities

• Manage employee listening efforts, including surveys, pulse checks, focus groups, and other feedback channels.

• Analyze quantitative and qualitative employee data to identify trends, insights, and recommended actions.

• Create reports, dashboards, and presentations that communicate employee sentiment and program impact.

• Partner with leaders to develop, track, and refine action plans based on employee feedback.

• Support employee engagement programs and coordinate selected in-person employee experiences.

• Partner with zSquad and zFlex to align programming with employee needs and ways of working.

• Support Employee Resource Groups through planning, governance, programming, leadership development, and impact measurement.

• Coordinate employee volunteerism, financial giving, and community partnership activities.

• Track participation, outcomes, and program effectiveness to support continuous improvement.

Qualifications

• Minimum of five (5) years of experience in employee engagement, community engagement, human resources, people analytics, program management, data analytics, or a related field.

• Bachelor’s degree in a related field, or an equivalent combination of education and relevant work experience.

• Experience analyzing quantitative and qualitative data and translating findings into practical recommendations.

• Strong project and program management skills, with the ability to manage multiple priorities and stakeholders.

• Strong written, verbal, and presentation skills, with the ability to translate complexity into clarity.

• Ability to build trusted relationships across teams, functions, and levels of the organization.

• Experience using data and measurement to evaluate program effectiveness and support continuous improvement.

• Comfort working in a fast-paced, evolving, and collaborative environment.

Preferred Qualifications

• Experience supporting employee surveys, Employee Resource Groups, volunteerism, community partnerships, or workplace experience programs.
• Experience working in a high-growth, transformation-oriented, or geographically distributed organization.
• Familiarity with survey platforms, dashboards, reporting tools, or data visualization tools.

Location and Work Arrangement

This hybrid role is based in Denver, CO, at Zayo's headquarters and requires a minimum of 2 days/week in the office, with flexibility based on business and program needs.

Estimated base salary range: $85,000 - $104,700 USD/annually

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.