I

IHG

Global hotel company

Recepcionista

ContractPosted on 10/19/2026Deadline 11/19/26
No salary listed
Junior
Bachelor's
Spain
In PersonResidency in Madrid is required.
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • Residence in Madrid is required.
  • Experience working night shifts is essential.
  • A diploma in Tourism or a higher vocational training qualification is required.
  • Advanced English proficiency at minimum C1 level, written and conversational, is required.
  • At least two years of professional experience in a similar position is required.
  • Flexibility with working hours is required.
Responsibilities
  • Welcome IHG Rewards Club members and returning guests in person or by telephone.
  • Take and manage guest reservations, offer upselling opportunities, and explain options for enhancing guests' stays.
  • Manage cash and credit transactions.
  • Check guests in and out by collecting identification, issuing room keys, and controlling and releasing safety deposit boxes.
  • Record and act on guest preferences, and respond to their messages, requests, questions, and concerns.
  • Serve as a trusted contact for guests by assisting with matters such as billing and local information, and involve management when needed.
  • Follow safety procedures, report all incidents, and wear required protective equipment.
  • Represent the brand through professional appearance and conduct.
  • Stay informed about the day's events and activities.
  • Assist colleagues with other ad hoc tasks as needed.
Desired Qualifications
  • Knowledge of an additional language is highly valued.

About the company

I

IHG

View
Website

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A

Get referred to IHG

See people who can refer or advise you