I

IHG

Global hotel company

Receptionist

ContractPosted on 10/19/2026Deadline 11/19/26
No salary listed
Mid
Madrid, Spain
In PersonApplicants must reside in Madrid.
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • Residence in Madrid is required.
  • Night-shift experience is essential.
  • A diploma in Tourism or a Higher Vocational Training qualification is required.
  • Advanced English proficiency at a minimum of C1, both written and conversational, is required.
  • At least two years of professional experience in a similar position is required.
  • Flexibility in working hours is required.
Responsibilities
  • Welcome IHG Rewards Club members and returning guests in person or by telephone.
  • Take and manage guest reservations, offer sales opportunities, and explain ways to enhance guests’ stays.
  • Manage cash and credit transactions.
  • Check guests in and out by collecting identification, issuing room keys, and controlling and releasing safe-deposit boxes.
  • Record guest preferences and act on them, and respond to guest messages, requests, questions, and concerns.
  • Serve as a trusted point of contact for guests, help with matters such as billing and local information, and connect with management when needed.
  • Follow safety procedures, report incidents, and wear required protective equipment.
  • Maintain a professional appearance as a brand ambassador.
  • Stay informed about the day’s events and activities.
  • Assist colleagues with other ad hoc tasks as needed.
Desired Qualifications
  • Knowledge of an additional language is highly valued.

About the company

I

IHG

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IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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