Category Management Project Intern
TikTok
Category Management Project Intern
TikTok
Short-form video platform with ads
The US Operations team onboards sellers, drives business growth, improves user experience, and provides operations and sales support in the US market. We are organized into Category Management teams that acquire new brands and incubate and accelerate them on TikTok Shop, alongside Central teams covering creator operations, campaign operations, projects, and agency partnerships, working with cross-functional and category teams to grow GMV across merchants of every size. As the business grows, we take on complex challenges across seller growth and creator and agency ecosystem development. You will shape merchant success, user experience, and the next phase of e-commerce growth in the US. The TikTok Shop EBHV campaigns team supports 'Electronics, Books & Entertainment, Hardlines, and Appliances & Virtual Products' category teams. We partner with category teams, account managers, and cross-functional teams to plan and execute platform and category campaigns, expand seller, product participation, and subsequently drive GMV growth. This role offers hands-on experience in social commerce, campaign operations, and performance analysis. As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests. Applications are reviewed on a rolling basis, so we encourage you to apply early. Responsibilities - Support platform governance initiatives: Assist in executing policy enforcement, seller compliance checks, and platform campaigns eligibility. Coordinate with internal teams and external stakeholders to ensure adherence to platform rules and smooth resolution of issues. - Manage logistics operations and merchant communication: Oversee shipping performance, exception handling, and seller support. Collaborate with merchants, carriers, and internal teams to ensure timely delivery and minimize operational disruptions. - Contribute to process optimization: Leverage data analysis and operational metrics to identify bottlenecks in governance and logistics workflows. Provide insights and recommendations to improve efficiency and reduce risk. - Support cross-functional collaboration: Work closely with operations, product, growth, and industry teams to align on governance standards, logistics requirements, and campaign execution. Assist in coordinating projects across teams to ensure seamless implementation. - Assist in escalation and resolution: Facilitate timely investigation and resolution of platform or logistics issues, including policy disputes, shipping exceptions, and merchant appeals.
Minimum Qualifications: - Bachelor’s degree - Excellent communication and problem-solving skills - Data-sensitive with proficiency in Excel formulas - Able to handle multiple tasks simultaneously - Strong project management skills and ability to coordinate cross-functional stakeholders - Self-motivated with a strong sense of responsibility Preferred Qualifications: - Preferred background in Business/ Marketing or related field. - Prior experience in e-commerce activities and platform governance is preferred. - Proficiency in data analysis software. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
【For Pay Transparency】Compensation Description (Hourly) - Campus Intern
The hourly rate range for this position in the selected city is $23.75- $23.75.
Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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