Shift Leader
Banfield Pet Hospital
Shift Leader
Banfield Pet Hospital
Preventive veterinary care network of clinics
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SUMMARY OF JOB PURPOSE AND FUNCTION
The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary
assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the
hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate
and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and
profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to
help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and
PetSmart.
ESSENTIAL RESPONSIBILITIES AND TASKS
The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the
hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day,
ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily
when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties.
Paraprofessional Responsibilities (approximately 80% of time):
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following:
Actively recruit new clients by promoting hospital services. Manage routing the flow of clients and
pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital
to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times. This includes encouraging hospital
visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them
about their pet's health, performing or preparing procedures that do not require veterinarian or
veterinary technician assistance, completing preparatory work for other procedures, and monitoring
hospitalized or surgical pets as allowed in the state practice acts.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital
services.
Assist incoming clients by completing the required documentation, entering all pet information and
history in the computer, utilizing proper collars and tags for identification, and ensuring prompt
service.
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing
prescription items per the veterinarian's instructions, selling retail products and scheduling future
appointments.
Manage the finances by maintaining accurate balances and utilizing proper opening and closing
procedures.
Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best
quality pet care and to maximize the veterinarian's and veterinary technician’s productivity, and
communicate with the other associates to maintain the flow of patients.
Obtain relevant information and history from clients and maintain proper and complete medical
charts.
Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following
standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and
labs.
The pay range for this role is
The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.
Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous”benefits:
Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoya generous company match to help you build a secure financial future.*
Best-in-ClassStudent Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
Paid Time Off and Holidays: Take a break,recharge your wellbeing, and celebrate days of personal significancewithpaid time off and holidays.*
Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection.
Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*
Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).
Preventive veterinary care network of clinics
Banfield Pet Hospital provides preventive veterinary care through a large nationwide network of general veterinary hospitals. Its services focus on regular checkups, vaccinations, dental care, nutrition advice, and chronic disease management, often delivered through programs like the Optimum Wellness Plan. The clinics operate by offering routine and preventive pet health care, with teams of veterinarians and staff serving millions of pets each year. Banfield differentiates itself by being part of a single, coordinated health system (Mars Veterinary Health) and by leveraging a large network and standardized wellness plans to make proactive pet care more accessible. The company’s goal is to improve pets’ health and well-being, supporting a better world for pets and their people through comprehensive, preventive care and community impact programs.
Explore more opportunities at Banfield Pet Hospital